Google Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google has 1.8 star rating based on 9080 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Google to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, I like but please solve my cause.
Cons: No customer service, Customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google has 1.8 star rating based on 9080 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Google to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, I like but please solve my cause.
Cons: No customer service, Customer service, Poor customer service.60% of users think that Google should improve its Customer Service.
37% of users say that they might use Google in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Avoid Google products if you can, support is virtually non-existent unless you have a PAID subscription.", "Having live agents", "Don't trust Google to do the right thing", "Don't use google", "An actual phone support number instead of the constant runaround just to end up at another dead end.".
Most users ask Google for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Can’t get in
Dont have my old phone number. Havent used this email in years and need it to log into my ps4 I need help
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Verified Reviewer | Phoenix, ArizonaHacked/hijacked accounts illegal tracking of individuals personal information/ accounts.... OS system on devices being altered/rooted changed
Somebody is Google Tracking me by my personal information on all Google, platforms, apps, accounts ect. As of October 7, 2024.
I have been locked out of My Social Media Sites! such as My Facebook, My Snapchat, My Instagram, My Messenger, My What's app, My Zingi, My Telegram and more! Even My PayPal, Cash App. This issue continues to grow.
I'm a victim of identity theft as it is and now cuz all this has been happening for quite some time now, with no response! no help and no options! I'm contacting your legal department today because I am persuading legal action. Especially after my phone company which is boost Mobile was called by somebody impersonating me and attempted to hijack it yet another phone number of mine mainly my Facebook account hold sentimental value to me that might sound stupid to some but literally I've only had one Facebook since Facebook started you watch me grow up on my Facebook as well as have kids and you watch my kids grow up I have pictures of my father and my father who are both deceased I have private folders photos that nobody can see including memories of a daughter I gave her for adoption things that cannot be replaced see how I don't have any physical photos this will be a tremendous loss for me I'm also pursuing legal action because of this it's like half my life being ripped away all my memories everything I had of my family is being taken from me and this isn't the first time I Facebook has been hijacked October 19th 2019 for the first time my phone number was hijacked 602-366-**** I tried for almost 2 years to get my number back or to get the number shut off because whoever hijacked it and ported it over to another carrier without my acknowledgment and consent turned it into an SMS number and an MMS number only meaning it only received text and messages they were messing with all my accounts draining my bank accounts nothing got sent to the STC nothing got flagged nothing got put on my credit report when $5,000 just up and disappears out of my bank account those which was current at the time to my cash app and then just disappears I file a complaint and they brought up my account close it with no further action and no further contact I have been done wrong for the last going on 5 years when nobody doing anything that they were supposed to be doing when it comes to these big businesses and these big time companies that are supposed to file protocol when it comes to a person's identity and personal information being late I've been just thrown under the rug like I didn't matter.
I demand that Google or somebody get back to me nobody gets done like this things like this don't happen or not supposed to happen there's walls that people are supposed to follow and abide by and nobody's doing so therefore my human rights are being abolished. I'm also always being thrown a 404 error code on Google or is that the network that I took my photos on can be found or is it all my files are corrupted I have all my devices for the last 6 years for evidence but nobody has come too speak to me or even gone back to me in regards to any of these matters not even my local police department.
User's recommendation: Google is not secure and nor do they care about their users personal information.
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Verified Reviewer | Nashville, TennesseeMajor discrepancies in the recovery process of a Gmail account
An additional fact to me is that on your health facts form are linked on your Google I think you should have it a little better explained and update your follow-up and your walk-through process to make it a little easier for someone to understand how and what to do to even recover their email since they have either changed their phone number or forgotten their passwords and stuff I mean give more options being locked out of something you need or use on a daily basis is very hard I have a company to run and without access to the primary account it really has took a toll and has cost me quite a few funds I can't even log into my invoice app Maker because I need to confirm a code so I've got five days of unable to send invoices to customers as their request had been as soon as possible so please once again let's avoid any further discrepancies to keep the set of sight level and move forward with this please contact me back as soon as possible to confirm and concur the discrepancy in this matter so we can find a resolution thank you again
- Drives business to us
- You make it so difficult to speak to someone
- Cant access if phone break with verifaction
Preferred solution: Deliver product or service ordered
I literally HATE Google. I have been trying to get a refund for a purchase I didn’t make. They have become so ruthless with their trickery that if you just think about a subscription you suddenly get
I did not make a purchase for a Yo Tube subscription. I simply wanted to look at their pricing and plans.
I didnt authorize a purchase or provide any bank info or personal info but because Google forces you to use a google email to access a You Tube account or whatever their *** game is, I end up being charged over &70 for a subscription and was not sent a confirmation or a receipt. I cancelled it immediately but they had already stolen my money. Because of their action, my bank destroyed my card because technically it is fraud. Now I have the same account with my bank but a different card number.
I got a message through some other avenue than my regular email telling me that my refund was declined. There was no way to reply to that message. Theirs is no way to speak to a human and actually give someone my new card info. Thee is no option to do so.
I live on a fixed income and was relying on that money for necessities. I would NEVER purchase such an expensive subscription and they have now (google) stolen my money and I have no way of reaching anyone. The robots are the most frustrating and disturbing and the biggest waste of time. Im convinced they were designed to frustrate humans and make them so frustrated that they say screw the money and my refund!
They can have it! I have no rights. I have no help. I absolutely HATE this company for so many reasons.
As if they dont have enough wealth and power? We live in crumbs in poverty while they terrorize us and steal from us ruthlessly out of pure greed and evil. Google is the anti christ. Everyday I will do rituals and incantations to spread my hatred for Google and AI.
Nobody gives a *** about retired teachers like me. I live in poverty and misery so you can all profit. I served my community and taught children for 35 years and all I wish is that I could blow up Google and Zuckerberg who is weevil through and through my I would then blow my brains out because this planet is the most beautiful asset and all you pigs care about is your selfish tiny *** brained self. I hope you suffer like I do when you go to *** Google is the most evil and hated company in the world.
I hope your karma is swift and if it were up to me youd be banished to an island somewhere and youd be surrounded by all the beautiful souls like me who committed their lives to teach children and support our communities no matter how little we got paid or how little respect we got during our career. We sit here and suffer in the *** you greedy pigs designed. Hope someone takes their frustration out on you so you can feel what its like to be us. You were nothing but a farmer on your past life Zuckerfuck.
You sold out long ago. You work with and for the orions. Youre a *** who is owned and puppeted by way bigger evil forces. Youre just the talking heads you *** sociopaths.
You all have sick brains that are focused on nothing but having sex with little innocent kids. Sick *** who are more evil and do more damage to innocent people than any criminal who is institutionalized. You little *** think youre winning. All you are winning is more and more hate and disrespect from the people.
You are the worst customer service with nothing but horrible reviews written by extremely angry people like me. Now you got me on their side. This will be very bad for you as I will haunt you in your dreams and I will voice my opinion about your pedophiliac psychotic cult to anyone who will listen. I am going to cancel every google account Ive ever had and am willing to stop utilizing a phone or a computer if I am forced to be one of your victims slash customers.
Die already so we can be free. Your harassment and manipulation has reached an extreme level. I want my *** money back from you crooks! You dont even care.
Im nothing to you. I will surprise you.
I am so much more than nothing and now I will make Google the focus of every horrible thought I can twist into your reality. Youll crumble soon and I cant wait to watch.
User's recommendation: BOYCOTT GOOGLE AT ALL Cost!! They are thieves and are working with the Anunaki. I’m going to start a campaign to Boycott Google. We should not be terrorized and forced into using Google. I want nothing to do with Google. Cancel your accounts and get out when you can. Google has been stealing from us for decades and they keep getting better at stealing our money and turning it into their wealth. Keep voting and supporting the Government that Google most likely owns. All of these corporate sociopaths are pedophiiles. They are actively trying to kill us off so that they can have their ideal race and power which would be a world of suck *** power hungry sociopaths who want a world of just them and all the little boys they can rape endlessly. Everyone is aware of this but it just blatantly keeps going on and on. These “men” can’t control themselves they are sexual deviants who have enough wealth and power to control the whole society like they already have.
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Verified ReviewerBad communication
I bought two 0-200au on Wednesday, 27th November 2024. Then, I sent them to a friend in the U.S.A.
the same day. The next day, the receiver tried to redeem them. Unfortunately, the text came up 'Google needs more information.' Then, the cards were rejected again for similar reasons. They are still trying to redeem them.
The suggestion is that they contact Google customer service, but they got nowhere. I am the sender. I am out 400au. What can I do to reverse the 400au purchase?
I have never redeemed any form of gift card.
Please help as soon as possible. krtom53@***.com
- Handy
- Constantly failing to pay
Preferred solution: Full refund
User's recommendation: Please talk to the store about validity overseas
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edmonton, AlbertaOne month later and still no resolve
Our Business was taken down by Google because we did not exist at this address, our home address were we have operated our business for 4 years. We have shown business licenses from years, and also this years new license from our new shop/warehouse were we keep out tools, some trucks and equipment.
Google says that we still do not comply with their rules, i have made a number of appeals with no luck of being reinstated. Our Business is failing now because Google will not help us. Friday gone, i made an address suggest to Google, our shop address to show that this were our shop is. I supplied business license for this address, utility bill and also our property tax for the same address.
Our review was pending, and this morning Google decided to add my Neighbors address and company name instead of ours. At this stage i feel that Google for some reason has a Vendetta against our business.
Our 5 Star ratings were outstanding, our work, the quality and the materials we use are also outstanding. My Question to Google is, why are you treating good people this way?What have we done to deserve this?We are an Irish family new to Canada, our business is our life.
We cannot get a straight answer from Google as to why our business did not meet their requirements after 4 years working from home. We did send all the nessasary documents google requested and still no resolve, they have refused to reinstate our 5 star business.
We have then said to Google, if it pleases them they can use our business/ warehouse address as our office address.
I have sent business license, utility bill and property tax information amd still no resolve from Google. We are loosing thousand each week. How can we get this fixed ??
Last week I claimed an marked address, our address, our warehouse address as belonging to us. We own this building.
This morning Google now has our Neighbour's address as our building. I belive that Google has a vendetta against us for some reasons not knowing to us.
Once again I ask Google to please stop this fiasco and please reinstate our business Irish Steve Eavestroughing Ltd @ 1554* *** avenue Edmonton.
What's really crazy is, google didn't stop the ads page the section if google that takes money from our banks, i paused this myself. Google ads does not work without google business amd google maps.
- Google have too much control
- Will delete your business without even asking questions
Preferred solution: I would like to be reinstated on Google.
User's recommendation: If you do great work, others will be envious and report your strong business, the business your poured your heart and soul into as not been existing.
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Verified Reviewer | San Antonio, TexasGoogle Play cards don't work
I paid $215 for 6 Google Play gift cards at the CVS pharmacy on Riverside in Austin. When I gave them to My friend to redeem them, she got a message that said that she would have to give more information or details before they could be redeemed.
It didn't say what kind of information nor did it say where the information would go to or any of that. But she was unable to redeem any of the six Google Play gift cards that I gave to her. So basically I just threw away $215 down the drain because those cards cannot be used apparently. So I am very pissed.
I tried the Google Play customer support number several times over the last 4 days and Friday night it said it was closed and then Saturday and Sunday I got another same recorded voicemail saying that it was closed and then today Monday I called about 2:00 p.m. and the recorded line said that they were closed at 2:00 p.m. on Monday?! Really?!
Why would they be closed at 2:00 p.m. on Monday?! Unbelievable. So not only did I get ripped off of my $215 worth of cards but I have nobody to even report it to it Google apparently because I cannot reach anybody to complain about it or to give evidence of what happened to me.
It's a total scam.
I am just amazed that Google would fraudulently cheat their own customers that way. Maybe I should file a class action suit with all the others who have been cheated in the same way by Google Play gift cards that cannot be redeemed.
User's recommendation: My recommendation is simply do not throw your money away by buying Google Play gift cards that you are not going to be able to redeem anyway. You're just throwing your money away.
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Verified ReviewerIt's been days since I contacted Google I don't see a reply from them and I don't see my pictures and they told me to wait 6 hours this is ridiculous where are my pictures.....?? they're not preserved
I waited 6 hours. In fact, I've waited a few days now.
They formed pictures missing between November and July because my phone was stolen, and I believe it was real. It must be nice because I'm trying to show everything that people did with a smile.
- People are very helpful
- I usually never have any problems with google
- Nice campus in mountain view
- Pictures are gone united states court
Preferred solution: Photographic evidence for court
User's recommendation: You have to back up your data onto a cloud as well as your own data base home or work
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Verified ReviewerCharge unknown
My husband phone been charged for his goole play store in starhub bill of $775.41...please refund and waive off the charges and cancel the subscription in his contact no.8205****
Preferred solution: Full refund
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Verified ReviewerHacked/hijacked accounts
Somebody is Google Tracking Me by My Personal Information and all my App/Accounts run though Google I have been locked out of My Social Media Sites My Facebook, My Snapchat My Instagram My Messenger Even some of My Online Bank accounts such as PayPal Cash App even my description child support card account. All these issues only continue to grow these issues have been happening for quite some time now with no response no help and no options I'm contacting your legal department today because I am Persueing Legal Action.
More so due to on October 7th 2024 in the morning around 9:00 am. Somebody tried to wipe my Google data all my data on Google but not before they tried to archive it and also not before they tried to hijack my account through boost Mobile and still my phone number once again the first time happened October 19th 2019. Since the first incident I also reached out to Google nothing was done then either I then became a high victim of identities that because my pandemic unemployment my child tax credits my stimulus is my taxes have all been hijacked and continue to get hijacked all because nobody none of these main accounts none of these big name industries companies have done anything when it comes to follow their protocol let alone follow laws when an individual reports certain things regarding all these matters that I have stated above.
It is as if I've been swept under the rug nothing's been done not even by my local police department. It says my Android which is a Galaxy a15 and a sky tablet with the key by the government is currently leaving stated by Google that it is running a like gecko Apple webkit Safari and in a few others as my operating system on both devices saying that when you go on Google and my devices it has my tablet with two Android sessions on it how is this possible the tablet or the tablet there's no Android point phones that run through a tablet screenshot stated and posted below something is really wrong with what's going on and I'm the only one experiencing the negligence on these companies behaves meaning I have lost everything including my mental state when the software started knowing I didn't enter my password wrong then I started writing them down and they were still wrong there being changed I'm currently still being locked out of my own account it's a fight every day to get into my own Google account to use my devices when does this stop there has to be a means to an end somebody needs to do their job.
- I have lost everything
Preferred solution: My Life Back and all My Accounts! In privacy As well as My Human rights!!!
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Verified Reviewer | Carstairs, AlbertaI've left OVER 14 REVIEWS,NO FOLLOW UP EMAIils,all of which are IGNORED...ON PURPOSE HEY ALLUDE TO...no
Body emails me,chats are useless...I've been ignored for a few months,bc the redeem code,AKA money to pay for prime video, paramount plus and hayu.is 35.00 September,another 30 for August...it finally showed prime video, hayu, and paramount plus, just like I FINALLY GOT AFTER BEING EFFED AROUND IN MAY SAME REQUEST BUT NOTHING.I SPENT OVER 57HRS ON CHATS,PLUS EMAILed google play SEVERAL TIMES.IN MAY SPECIFICALLY,I EXPLAINED WHY I NEEDED IT SO BADLY THINKING THEYD BE SURE TO HELP...TO zero avail,spent over 95 dollars they took but never fulfilled services.tracked down Toronto number left over 12 voicemail.. noone ever tried phoning me.i spent 35,then 30.00 August September for amazon apps it's been an uphill battle,so we little ppl give up and they are TAKING THE MONEY,THEN WONT INVESTIGATE OR HELP FIX TNE ISSUES.THEY FORCED ME TO CONTACT DEVELOPER I DID.AMAZON DID WHAT THEY COULD BUT ULTIMATELY IT W A S ONLY GOIGLE WHOM COULD FIX THESE.IVE SPENT OVER 35 DOLLARS ON GOOGLEONE TO KEEP ALL MY LOGGED INFO IVE SENT OVER AND OVER,ZERO ATTEMPT FOR THEN TO HELP ME IN ANY CAPACITY, HAD ZERO CHOICE HAD TO THEN PURCHASE15 DOLLARS 2 WEEKS AGO...IT SAID15 DOLLARS LIKE WHEN ITADDS THE MONEY...HOWEVER ONCE HITTING CONFIRM,IT WOULDNT ADD TOMACCT.D8DVWHAT THEY TOLD ME THREE TIMES,NO EMAIL,NO RESONSE OF HELP ORVFOLLOW THROUGH.THIS TRILLION DOLLAR CORPORATIONIS SCREWING ME BC ...THEY SIMPLY CAN,I BEGGED TO RUN DIAGNOSIS SO THEY CAN SEE WHATS GOING ON...SO!!THEY OWED ME 20 DOLLARS IN MAY 4 HAVING TO DOUBLE PURCHASE SAME APPS DUE TO THEIR LACK OF CARE,LYING TO ME ABOUT HELPING OR EVEN SENDING EMAILS!!!BECAUSE OF THIS CLUSTER F@***K..GOOGLE IS AGAIN THREATENINGTHAT MY EMAIL AGAIN WILL STOP WORKING NOV.23RD,THE VERY REASOB I BOUGHT A GIFTCARD VISA,PAID TWICE FOR 2 WEEKS FOR 3.99 ONE THEY STILL REFUSE TO CONTACT ME AFTER ALL THE *** AND DURESS PLUS NOW HOURS READING LITERATURETO DO M IT ON MY OWN,PLUS I CONTACT EVERYWEEK..THEY NEED TO BRING BACK PHONE OPTIONTOHELPMEAND OTHERS ON HERE...WE NEED TO BAND TOGETHER...INVESTIGATEHOW TONGETVTHEM TO RIGHT THERE INCOMPETENT, DISHONEST,UNETHICALLY BUISNESSTACTICS USED TO RIP US OFF GIVE US SUP PAR BARE MINIMUM HELP TO HELP US LOYAL CUSTOMERS, TO ALTLEAST RIGHT THERE WRONGS,AND GIVE US THE SERVICES WE PAID FOR BUT NEVER RECIEVED.MY RECIEPTS,AND VITAL SCREENSHOTSARE EATING UP MY GMAIL/GOOGLE MEMORY,FORCING ME TO PAY MORE MONEY I CANNOT QFFORD,SO I CAN EVENTUALKY GET ATLEAST WHAT I PAID FOR...HOPE THE OTHER UNSATISFIEDGOOGLECUSTOMERSON HERE READ THIS LETS SHARE OUR STORIES,AND FIGHT TOGETHER...BAD REXIEWS USED TO GET A DECENT CONTACT YET NO MORE,THEY DONT SEND FOLLOWUP EMAIL 2 HELP,OR ATLEASTSAVE FACE. DUE TO HORRID REVIEWS THEY DONT HELP..BECAUSE IMPOVERISHED PPL LIKE ME ARE BEING TAKEN ADVANTAGE OF...PLEEEEEASE HELP ME U GUYS
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Verified Reviewer | Dubai, DubaiGamil acount recovery
I have tried to login in gmail after suddenly Damage my mobile ,, unfortunately I forget my password , while I tried to recover with my mobile otp ..the suddenly started saying too many failed attempts plz try after few hours and also not showing how many hours to wait .. only mobile otp is the only thing am having I even forget my recovery email also ...
Any help plz I ll be ever grateful to you and I really love using gmail but still very tensed about my data ... HELP ME OUT Please
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam or truth
J'ai trouvé sur Internet un travail en ligne avec Google sur la validation de captcha. C'est payant.
Déjà rien qu'en acceptant on m'a donné un bonus de 100$. Ce qui est curieux, on me demande de payer une somme 4.90 euros pour avoir confirmer mon enregistrement et avoir accès à l'argent qu'on m'a payé.
Je vais savoir si c'est du scam ou c'est vrai.
Merci.
- Meilleur connexion
Preferred solution: Vérifier un service présumé Google.
User's recommendation: Tjrs être vigilant
Media Expert Talks
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Verified Reviewer | Salzgitter, Lower SaxonyPassword 2 step verification
I reset my phone and I forgot my email 2 step verification backup colde I can't remember it please I want access it back on my new phone
User's recommendation: try recover your email with google help or here
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Verified ReviewerNot going to advertise until questions answered
I would be interested in advertising, but I need to address your other clients, such as Twitter X, whom you promote on your search. I am afraid to do business with a brand that promotes hate groups and groups that openly allow the proliferation of toxic hate speech.
Slurs against Black Americans and gay men have jumped by 195% and 58%, respectively, since Musk's takeover. You integrate Twitter feeds into your search results, and the last thing I want is a client opening Twitter to see 'n*ggers go home or be lynched' type of stuff. Seriously.
That is what is on every search page from your company. Twitter X is a cesspool that allows that language.
Preferred solution: Drop their automatic display of twitter/X and apologize for promoting a racist breeding ground of hatespeech
User's recommendation: Don't do business with hate groups or people who support hate groups
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nanyuki, LaikipiaProblem logging into my gmail account
I just forgot my Gmail password and I feel bad about it.I wish to have my Gmail account back please google help me have my account back. I would advise google to introduce the voice and picture or ID for recovery of which will smoothen the system of someone logging back to His/Her own account I'll be glad if my problem would be solved, thank you.
User's recommendation: I would recommend Gmail for anybody out there to have.
About
Google Inc. is a public held American based corporation. The company advertises related to its Internet search, social networking, e-mail, office productivity, online mapping, as well as video sharing services and selling advertising-free versions of the same technologies. The corporate office of the company, the Googleplex, is based in Mountain View, California. As of March 31, 2009, the company has 20,164 full-time employees. Google was founded by Larry Page and Sergey Brin on September 4, 1998. The company has been identified multiple times as Fortune Magazine's #1 Best Place to Work. Millward Brown Group considered it as the most powerful brand in the world. Criticism of Google includes concerns regarding the privacy of personal information, copyright, and censorship.
Google is ranked 385 out of 4897 in Media category
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My order is pending, Mesh customer care is neither accepting my refusal nor giving my orders
Girl me too