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I didn't get my entire order. No date available for delivery of missing items. AND THE REASON I TRIED it out WAS FOR AMEX OFFER which now it does not qualify because they shorted the order. So bottom line UNLESS THEY PAY YOU ITS NOT WORTH IT AND MAYBE NOT EVEN THEN. I...
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11 comments
Anonymous
#1647996

Google Express is terrible. DO NOT, I repeat, DO NOT use their services.

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Review
#1142124 Review #1142124 is a subjective opinion of poster.
Reason of review
Problem with delivery

None at this time | Google review

I had a charge on my debit card from your company on 01-15-2020 for $139.99. I do not know what this is for and if there was a mistake with the charge from your company. Can you please call me regarding this charge at 704-239-2937 (cell) or 336-238-4532 (work). Thank you, Dianne M. Artz
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Review
#1764077 Review #1764077 is a subjective opinion of poster.
Reason of review
Charge made on my card that I did not make.
Loss
$140
Preferred solution
Refund my account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your pretty much screwed | Google review

I paid for YouTube premium and haven’t been able to use it .. all so bought 6 episodes of a show and wouldn’t let me watch them.. so I paid for and didn’t receive subscription and shows.. and apparently can’t talk to customer service about it!!
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Review
#1762555 Review #1762555 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Loss
$45
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Charges to my credit card | Google review

5.0
Details
Charges to my credit card - Google review
(Google mountain view) has just charged my card while I was in bed and I have no such product under any of my Google accounts
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Review
#1754571 Review #1754571 is a subjective opinion of poster.
Reason of review
Confusion
Loss
$5
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beware of google. Cust serv is practically non existant.

1.0
Details
I was going to switch over everything to Google including my phone, but had terrible experience with customer service while trying to install Google hub and chromecast. The techs will have you reset and unplug til you give up. Even if it gets escalated. They will not transfer you a supervisor and are not knowledgeable on their own products. Will not be getting anything else google until that problem is fixed. It's a shame, their products seem like they could take off. Learned my lesson.
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Review
#1748854 Review #1748854 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service
Loss
$122
Preferred solution
Improve tech support.
Tags
  • Google Services Not Good
  • Terrible Tech Support
  • Products Will Not Connect

Switch to Amazon | Google review

1.0
Details
I excitedly pre-ordered Stadia in June of 2019 with a release date of November 19th. It did not get delivered to me. I called and emailed at least a dozen times in a month, every time I was told to expect a response in 24-48 hour, which NEVER happened. I was told a minimum of three times, they were re-sending me the product I ordered. This also never happened. This last time I called, I was informed the version I ordered was no longer available and actually told they had given my version to another customer. Google literally has the rudest, most deceitful and incompetent customer service I have ever experienced.
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Review
#1740485 Review #1740485 is a subjective opinion of poster.
Service
Google Customer Care
Cons
  • Service and support
  • Customer support
  • No support
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
Google have been bullying me by trying to manipulate me into paying for G Suite when it is not appropriate for my business needs, and doing other online things that are unpleasant like loading cubes that shouldn't have been there when installing a Sellhack extension...
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Review
#1740193 Review #1740193 is a subjective opinion of poster.
Pros
  • Wide range of free products and services
Cons
  • Refund return policy
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Don't use their forms | Google review from Clayton, Victoria County

3.8
Details
A form wasn't working and it made me angry so I came here to vent.
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Review
#1733307 Review #1733307 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.3
Details

Update by user 2 days ago

Well it's been well over month and not a word from Google. They didn't try to help and money ended up coming off of my account.

Even though the app has been erased had been raised it never even used.

Not even once. I'm just sick to my stomach with them.

Original review posted by user Dec 14, 2019

I wrote this to...
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Review
#1732600 Review #1732600 is a subjective opinion of poster.
Product
Google Account
Pros
  • Please back me to google play
  • Plese refund amount
  • Refund
Cons
  • Google customer service
  • No help at all
  • Lazy at solutions
Reason of review
Poor customer service
Loss
$15
Preferred solution
Let the company propose a solution
Tags
  • No Customer Care
  • No Refunds

Ordered movie and cant watch it on tv | Google review

Ordered movie, paid for it but not on my YouTube account.
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Review
#1730181 Review #1730181 is a subjective opinion of poster.
Service
Google Customer Care
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Deliver product or service ordered
Tags
  • Google Never Apologise

Contact Google Customer Service

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Phone:
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Restart my YouTube tv | Google review

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#1725431 Review #1725431 is a subjective opinion of poster.