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We have been a Google paying customer for over 10 years now and I am ready to go other places... I have been trying for two weeks to get a resolution to a billing issue and the staff there can not get it, they do not understand, they are often impossible to understand,...
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2.4
I liked
  • Reliability of the paid products
I didn't like
  • Service and support
  • Service and support it is terrible
#1261187
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Almost everyday google is changing there freaking logo! To honor somebody who died 120 birthday today 05-16-2018. Am I the only one who notices these changies? People I never even heard of. Ever since google had changed the original logo. There graphics has sucked!...
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#1257571
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I have a 3 month old Google pixel 2 XL cell phone. Recently it was unable to detect the headset adapter. After taking it to the Verizon store for troubleshooting they said that they could return and give me a refurbished phone or I could contact Google and see what...
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#1257306
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I went online looking for a fire screen, and when I found the one I wanted, I was directed not to Wayfair (the vendor) but to Wayfair at Google Express. When I placed the order, I was promised delivery in 6 days. Today, the day before the fire screen was due to arrive,...
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h.kitchener
h.kitchener

It's usually wise to take anything with the name "Google" in it with a grain of salt. Yes, Amazon.com would be much better, even if the USPS messes up reliably---but, it is ch...

1.0
I didn't like
  • Week delay in the delivery of a promised order
#1256497
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Google - Was ripped off

Stole my money the people where unprofessional.Corporate basically said nothing the could do.
1.5
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1251947
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GOOGLE, LLC and/or Alphabet, Inc. Has an abusive Business Practice of NOT supporting charitable organizations websites. Their Computer Algo's 'Sandbox' these types of websites and then they have a Google Employee call your PERSONAL cell phone or home phone and attempt...
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1.0
#1245743
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I placed an order after receiving a credit. The first time items were damaged in transit and had to be resent. The second time I received an email indicating that it was delivered. More than 24 hours later, it was not there. I contacted them and they said the delivery...
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2.0
#1243073
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My Google Pixel phone will not charge. Its under 1 year warranty. After several attemps with google's outsourced overseas customer service I am fed up. They even refused to transfer me to a supervisor and told me their is no one in the United States in Customer...
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Anonymous
Anonymous

Update: called the USA number for google then went through the system and was told I would be transferred to an agent that can assist, only to have the call disconnect on the ...

1.0
#1239800
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A prompt to use google chrome is constantly inserting itself. I called google about this and the help person sent me to a screen where I had to put down a $5 deposit before I could have assistance. WOW! I knew they were arrogant but this takes it to a whole other...
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h.kitchener
h.kitchener

Sounds like you have some malicious software on your machine, probably from a program or application or software you downloaded without carefully reading what you were doing. ...

#1230262
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Google - Useless

Every time I called for assistance, they referred me to a website. People seem not to know what they are doing. Most of the time I don't understand what they are saying do to the language. I'm so disappointed with that company, they shouldn't let not experienced people answer the phone. They can't even help with their own apps.
1.2
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Staff
Style and Design
Value for money
Website
#1229601
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