Google Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
4
ISSUES RESOLVED
392
TOTAL REVIEWS
$770K
CLAIMED LOSSES
$8.4K
AVG LOSS
33.7K
PAGE VIEWS
What's your story with this company?
Ask a Question About Google
Cons
- Customer service
- Customer services
- Service and support
Pros
- Used to like google products and customer service
- Pathetic
- Many free services offered
I didn't get my entire order. No date available for delivery of missing items. AND THE REASON I TRIED it out WAS FOR AMEX OFFER which now it does not qualify because they shorted the order. So bottom line UNLESS THEY PAY YOU ITS NOT WORTH IT AND MAYBE NOT EVEN THEN. I...
View full review
Review
Reason of review
Problem with delivery
None at this time | Google review
I had a charge on my debit card from your company on 01-15-2020 for $139.99. I do not know what this is for and if there was a mistake with the charge from your company. Can you please call me regarding this charge at 704-239-2937 (cell) or 336-238-4532 (work). Thank you, Dianne M. Artz
Review
Reason of review
Charge made on my card that I did not make.
Loss
$140
Preferred solution
Refund my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour pretty much screwed | Google review
I paid for YouTube premium and haven’t been able to use it .. all so bought 6 episodes of a show and wouldn’t let me watch them.. so I paid for and didn’t receive subscription and shows.. and apparently can’t talk to customer service about it!!
Review
Reason of review
Access/ activation issues
Loss
$45
Preferred solution
Full refund
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Charges to my credit card | Google review
(Google mountain view) has just charged my card while I was in bed and I have no such product under any of my Google accounts
Review
Reason of review
Confusion
Loss
$5
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of google. Cust serv is practically non existant.
I was going to switch over everything to Google including my phone, but had terrible experience with customer service while trying to install Google hub and chromecast. The techs will have you reset and unplug til you give up. Even if it gets escalated. They will not transfer you a supervisor and are not knowledgeable on their own products. Will not be getting anything else google until that problem is fixed. It's a shame, their products seem like they could take off. Learned my lesson.
Review
Service
Google Technical Support
Reason of review
Poor customer service
Loss
$122
Preferred solution
Improve tech support.
Tags
Switch to Amazon | Google review
I excitedly pre-ordered Stadia in June of 2019 with a release date of November 19th. It did not get delivered to me. I called and emailed at least a dozen times in a month, every time I was told to expect a response in 24-48 hour, which NEVER happened. I was told a minimum of three times, they were re-sending me the product I ordered. This also never happened. This last time I called, I was informed the version I ordered was no longer available and actually told they had given my version to another customer. Google literally has the rudest, most deceitful and incompetent customer service I have ever experienced.
Review
Service
Google Customer Care
Cons
- Service and support
- Customer support
- No support
Reason of review
Problem with delivery
Loss
$140
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Google have been bullying me by trying to manipulate me into paying for G Suite when it is not appropriate for my business needs, and doing other online things that are unpleasant like loading cubes that shouldn't have been there when installing a Sellhack extension...
View full review
Review
Pros
- Wide range of free products and services
Cons
- Refund return policy
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Don't use their forms | Google review from Clayton, Victoria County
A form wasn't working and it made me angry so I came here to vent.
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user 2 days ago
Well it's been well over month and not a word from Google. They didn't try to help and money ended up coming off of my account.
Even though the app has been erased had been raised it never even used.
Not even once. I'm just sick to my stomach with them.
Original review posted by user Dec 14, 2019
I wrote this to...Review
Product
Google Account
Pros
- Please back me to google play
- Plese refund amount
- Refund
Cons
- Google customer service
- No help at all
- Lazy at solutions
Reason of review
Poor customer service
Loss
$15
Preferred solution
Let the company propose a solution
Tags
Ordered movie and cant watch it on tv | Google review
Ordered movie, paid for it but not on my YouTube account.
Review
Service
Google Customer Care
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Deliver product or service ordered
Tags
Restart my YouTube tv | Google review
I’m trying to restart my YouTube tv
Review
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Google Express is terrible. DO NOT, I repeat, DO NOT use their services.