Skip to content
  • Login
Google

Google

www.google.com
What is your customer experience with Google?

Google Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Google has 1.8 star rating based on 13727 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Google to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Easy to use, Non applicable.
    Cons: No customer service, Customer service, Poor customer service.

View full overview ›

Media from reviews

Google - 014938****
I got an issue with a google cardGoogle - I'm not getting any help whatsoeverSecond step verification security issues beyond belief mixing up of accounts and Google...Second step verification security issues beyond belief mixing up of accounts... - Image 2Second step verification security issues beyond belief mixing up of accounts... - Image 3Second step verification security issues beyond belief mixing up of accounts... - Image 4
View all media ›

Top Google Reviews

Positive Review

"Curious"

stars-rating stars-rating stars-rating stars-rating stars-rating

I have T-Mobile as my carrier, and I've been using Pixel phones since they were introduced. I currently have 2 Pixel 6 phones for my girl and me and have had...

Critical Review

"They're not eligible to help me with my situation of getting into my account I need to get back into my account due to all my photos my contacts and everything like that please help me some way someho"

stars-rating stars-rating stars-rating stars-rating stars-rating

I've asked him time after time to turn off my two-way verification for Google and they don't do it they say they do but it comes back on every time I lose my...

Show reviews that mention
account phone email gmail number password gmail account phone number recovery access
Filter review
Sort by
Devonna Gcy

Hi an email had been hacked into my password to an email oldmanjodie@***.com needs to be changed

I had given my password to an old email address which is oldmanjodie@***.com to an untrustworthy person.. im wanting to retrive my email account

View full review
Krysta S Ytl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Hacked/hijacked accounts illegal tracking of individuals personal information/ accounts.... OS system on devices being altered/rooted changed

Google - Hacked/hijacked accounts illegal tracking of individuals personal information/...
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 2
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 3
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 4
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 5
Contains 4 confidential files for company representatives

Somebody is Google Tracking me by my personal information on all Google, platforms, apps, accounts ect. As of October 7, 2024.

I have been locked out of My Social Media Sites! such as My Facebook, My Snapchat, My Instagram, My Messenger, My What's app, My Zingi, My Telegram and more! Even My PayPal, Cash App. This issue continues to grow.

I'm a victim of identity theft as it is and now cuz all this has been happening for quite some time now, with no response! no help and no options! I'm contacting your legal department today because I am persuading legal action. Especially after my phone company which is boost Mobile was called by somebody impersonating me and attempted to hijack it yet another phone number of mine mainly my Facebook account hold sentimental value to me that might sound stupid to some but literally I've only had one Facebook since Facebook started you watch me grow up on my Facebook as well as have kids and you watch my kids grow up I have pictures of my father and my father who are both deceased I have private folders photos that nobody can see including memories of a daughter I gave her for adoption things that cannot be replaced see how I don't have any physical photos this will be a tremendous loss for me I'm also pursuing legal action because of this it's like half my life being ripped away all my memories everything I had of my family is being taken from me and this isn't the first time I Facebook has been hijacked October 19th 2019 for the first time my phone number was hijacked 602-366-**** I tried for almost 2 years to get my number back or to get the number shut off because whoever hijacked it and ported it over to another carrier without my acknowledgment and consent turned it into an SMS number and an MMS number only meaning it only received text and messages they were messing with all my accounts draining my bank accounts nothing got sent to the STC nothing got flagged nothing got put on my credit report when $5,000 just up and disappears out of my bank account those which was current at the time to my cash app and then just disappears I file a complaint and they brought up my account close it with no further action and no further contact I have been done wrong for the last going on 5 years when nobody doing anything that they were supposed to be doing when it comes to these big businesses and these big time companies that are supposed to file protocol when it comes to a person's identity and personal information being late I've been just thrown under the rug like I didn't matter.

I demand that Google or somebody get back to me nobody gets done like this things like this don't happen or not supposed to happen there's walls that people are supposed to follow and abide by and nobody's doing so therefore my human rights are being abolished. I'm also always being thrown a 404 error code on Google or is that the network that I took my photos on can be found or is it all my files are corrupted I have all my devices for the last 6 years for evidence but nobody has come too speak to me or even gone back to me in regards to any of these matters not even my local police department.

View full review

User's recommendation: Google is not secure and nor do they care about their users personal information.

19 comments
Brinn Dvd
reply icon Replying to comment of Brinn Dvd

Bring DVD who is supposedly the writer of this post has stolen my account and again this exactly why im disgusted-I am not Brinn DVD that is a hacker in my account and using my Google account

Guest
reply icon Replying to comment of Cassi Pii

Girl me too

Cassi Pii

My order is pending, Mesh customer care is neither accepting my refusal nor giving my orders

Leafy Tje

Nope they locked me out of my own email

Guest

They don’t care about us. Google is the worst company of all. BOYCOTT GOOGLE!!!!

Daylynn Tij

yesterday, hackers stole 1000 dollars of my coinbase account ! and nobody cares !!!

we live in a horrible world ! do not try to call any facebook supports, microsoft support, airborn support, they are all hackers !!!! they copy and create false websites !!!

I don't understand why the authorities are not doing anything ! they should call these numbers and pose as victims so they can find them !!!

Dameian Rqn

bku622437@***.com

Ashley M Sky
reply icon Replying to comment of Samuel H Vdv

Absolutely and I’d get in on that

Brinn Dvd
reply icon Replying to comment of Brinn Dvd

Stop hovering over my keyboard ! Brinn Dvd you are a hacker

Guest

Punctuation : learn it, live it, remember it.

Brinn Dvd
reply icon Replying to comment of Samuel H Vdv

Disgusting with our local state and fbi no one gives a crap unless you are the criminal then and only then will a lawyer assist in getting account stolen

Samuel H Vdv

Same here. Also, every time I switch off usage of background data and deny permissions, without my knowledge or consent, Google turns them right back on. A Class Action Lawsuit is needed!

Prynce Rut

Please recover my old Gmail account

Ndia Bqi

SAME THING HERE… It’s a disgrace, not to mention frustrating and extremely str

Brinn Dvd
reply icon Replying to comment of Ashley M Sky

Legal attorneys only care if you are the criminal like this Brinn Dvd that hacked my account and I am not Brinn Dvd writing this I’m dealing with the same issues as all of you hacked and controlled by a local network in my my area this is insane

Brinn Dvd
reply icon Replying to comment of Ashley M Sky

Same here and I feel your pain and frustration as you can see I’m hacked and idk who Brinn Dvd is using my account

Ashley M Sky

I hear that. I am going through the same right now.

It’s going on 5 months and my life is upside down and I can’t get help. I even went to the FBI in my area and they turned me away saying they get tons of calls about identity theft everyday.

I am trying the legal route now bc I am fed up! Good luck to you

Guest

Yes!

Ashley M Sky

I hear you and I am sorry. I am going through the same thing.

I had my direct deposit going to cash app for the last 6 months and bc of the fraud they closed it, but still won’t let me access it! It’s very frustrating. There was just a big class action settlement against cash app in January but bc I was hacked I missed the deadline. We should start another one.

I even went to my local FBI office and they were too busy.

I suggest getting in touch with your state attorney general or congressman. Good luck

View more comments (18)
David P Sum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

I am a adult with a learning disability, intellectual, learning, personality, social,hearing, language, speech and audiology. I have been hacked since 2018. I have been locked out of my Google Account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am a adult with a learning disability, intellectual, learning, personality,...
I am a adult with a learning disability, intellectual, learning, personality,... - Image 2
I am a adult with a learning disability, intellectual, learning, personality,... - Image 3
I am a adult with a learning disability, intellectual, learning, personality,... - Image 4

Locked out of emails. Someone makes accounts and uses them twitter sent me a email saying I did something wrong, I don't use twitter, same with Facebook.

I have been thru so many phones and numbers. Someone logged in from Dublin, sugarmill, Jacksonville . I am redirected. I have sent so many emails to the FBI, DOJ, IC3, FCC, I was abused on what I believe was a developers platform.

Someone is constantly changing my settings on my phone, deleting things. A zip file went to the UK one day with our my permission. Data mining? I have all my old phones and sims I never deleted anything.

I have called local sheriff with no response. Once my phone was blocked from 911 . It hooks up to wifi w/o Internet. (352)445-**** is the phone l am sharing now.

(352)249-**** (352)610-**** (352)651-****. I have been a victim of a hate crime harassed and blocked. My Roku was hacked, my ring doorbells (2) pictures deleted paying for service$107.00 and can't use it. I have several Google charges on my bank $19.99.

$1.99. $ 2.99 approximately $30 a month. Fake calls . Someone made a face Brannen Bank App.

And I can't go on line random IP addresses on my bank. My pictures approximately 60k someone alters them. I have people coming on my property, in my home. Over 6 years now.

Dale Hall had this happen to him and I didn't believe him. Now I do. Someone made a passkey. I don't understand how to use it or set it up.

Something I am in what appears to be my old phones on my new phone, it looks old. Not updated. My phone was named *** and it was put into Google Play. Samsung Galaxy s24 phone which I don't know if it's even a Samsung some times it logs in as a Apple.

Sims 1 and a E sim someone remotely messes with me and then she laughs. Same kind of things like Edward Snowden. But I am a nobody. I think it's voyorizim.

And definitely a hate crime.

So much more. It's ridiculous I now have agoraphobia and PTSD

View full review
David P Sum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Hacked abused.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hate crime. Developer probably David Fargang.

Austin Arigon. Laura Watson. Esims 1 and 2 someone remotely messes with my phone. Blocked from IC3, FBI, DOJ, FCC.

As someone changing my login by deleting a few letters from my password. I have a learning disability. This is extremely hard for me. It affects my health BP 155.

I am a nobody, but it's the same as Snowden. Dale A. Hall had the same thing happen to him. My learning disabilities are intellectual, learning, personality, social, language, speech, hearing, and audiology.

I have had to work so much harder than normal people my whole life, and I am tired of this.

Look at my million login attempts. Blocked and redirected.

View full review
Howard C Rkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can not access my 30 year Gmail address

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Can not access my 30 year Gmail address

Forgot password access is not even on the screen. It says try again.

I am giving Google Face ID to try to access my account. It keeps sending me to my two-step verification of an email address. I cannot access. I have two email addresses with Google.

I've tried getting other email addresses with Google to get into my account that has all my information in my phone numbers.

I have forgotten or lost my passcode. I want to get into my account, and I cannot; they send verification to my number, and I am stuck.

View full review

User's recommendation: Google does not appear to have a way to access a forgotten password very stupidl unlick apple you can speak to rep to help you

Addymiah B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harare, Mashonaland Central

Google Account Recovery Appeal

Google Account Recovery Appeal

Dear Google Support Team,

I'm writing to request assistance with recovering my Google account. I've lost access to my account and I'm having trouble verifying my identity through the usual methods.

Account details:

Email:addymiahbal@***.com

Password:dmatheking

Phone number:078253****

Issue:I am unable to recover my account because I don't remember the 8-digits backup code.

I didn't set up a passkey, and when I try to use my phone number for two-step verification, I get an error message saying "something went wrong."

Request:

I'm hoping you can help me recover my account using alternative methods.

I've tried following the account recovery process, but I'm stuck due to the issues mentioned above.

Verification Information:

To verify my identity, I can provide the following information:

- Name:Addymiah

- Surname:Baliweh

Please let me know what additional information you need from me to facilitate the recovery process. I'd appreciate any guidance on how to regain access to my account.

Thank you for your time and assistance.

Sincerely,

Addymiah

View full review
1 comment
Guest

That’s a lot of personal information you posted for not being on Google support.

Kathy Q Atf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mount Joy, Pennsylvania

To cancel

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - To cancel

Need to cancel Google Workspace. I cannot even find the website I am paying for.

I don't need it anymore, and I can't get a hold of anyone. Can someone please help?

View full review

User's recommendation: I can’t even find the website that I’m paying for

Abraham D Job

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Daviddhyes@***.com

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Daviddhyes@***.com

i was debted 3600 of a subscription too my free fire account and i cant see it and i this is the third day now i havent seen my money nor my subscription too the game and have reported too opay about it the said the transaction was sucessful that the money is with google play and have been trying too report i cant see my refund

View full review
Loss:
$4
Pros:
  • I dont know
Cons:
  • I dont know

Preferred solution: Full refund

Selena M Ktu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Fake.profiles

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Fake.profiles

I have a LinkedIn profile that is posing as me and it's not me. The picture attached is me.

How can I get it taken off? The girl is evil and needs to be sent a letter from my attorney.

Her name was M.

Thanks,

Selena

View full review
Jeremiah M Ouh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harare, Mashonaland Central

I can't get 2 step verification code when signing my Google account into my new phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I can't get 2 step verification code when signing my Google account into my new phone

I changed my phone so that I signed out of my old phone. Then, when I tried to sign in to my Google account (jpkmupfurutsa@***.com) on my new phone, the 2-step verification code to +263774****73 didn't come.

View full review

User's recommendation: If you secure your account with 2 step verification, your account will be secure

Alistar W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized transaction

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Unauthorized transaction

I explained to Google's customer service that I called the customer service line of my fintwist card about an unauthorized transaction of $104.41 went off my card and they told me that it came straight from Google and to call their customer service and they were not being helpful with me about it. They wanted to sit there and play games with me rather than help me with my situation.

View full review
Loss:
$104

Preferred solution: Full refund

User's recommendation: Don't call these people if they are gonna *** with you

Stephen T Lln

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To update my phone number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - To update my phone number

Tried to call you but wasn't successful. If you can get through to them, do I want to update my phone number for Google Play Store?

View full review
Loss:
$90
Pros:
  • Too win
Cons:
  • Beware

Preferred solution: Price reduction

User's recommendation: My recommendation would be fair and si

Clint D Pka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Springfield, Illinois

Google play card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google play card

I'm tired of y'all taking my money and holding my money for my play cards and not loading my play cards up

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Paolo F Dsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Criminal offence

Google - Criminal offence
Google - Criminal offence - Image 2
Google - Criminal offence - Image 3

Hi my name is Paolo February.

I have been investigating my gmail account as i have had multiple decives kicking me out of my own account from i phones to laptops. This raised concern, however now i have reason to believe that there is criminal activity happening since late 2015 when i boarded a cruise ship.

Since then there has been many disruptions from multiple password and passcode changes to missing emails years worth.

Can you please help this is causing me great distress. Additionally moving forward i am in communication with the Canadian cyber forensics to assist in this matter as it is very costly.

I am not sure what my contract id is nor do i know where to find it.

Please advise

Paolo February

View full review
1 comment
Guest

this is not the google support. you have to call that number

Emmalise Dug
map-marker Locke, New York

Because I’ve Ben hacked I cannot get into my apps need help severely you ares

Google - Because I’ve Ben hacked I cannot get into my apps need help severely you ares
Google - Because I’ve Ben hacked I cannot get into my apps need help severely... - Image 2

Well, my phones been hacked. My apps have been hacked and I cannot get onto any of my accounts even with the password.

I cant do it cause they reset everything. Oh yeah yeah yeah yeah yeah yeah just like my hearing aid which they hacked Digital literary its an implant talk later they say it cannot happen, but its definitely happened dude now my family dont believe me doctors.

Dont believe me because doctors know at all and this kid named Michael or Billy Marshall, maybe Chris Marshall I dont know. Its a one of them three and they live right here supposedly yeah they threatened to go stalk my kid and my sisters family my sister yeah yeah yeah the threaten to do all sorts of harm to people and you guys are gonna allow this just better call me and help me before theres a big old freaking scandal going on and youre gonna be part of it

View full review

User's recommendation: Don’t trust Google

Keenen Jpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sault Sainte Marie, Michigan

Asking for my social security number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Asking for my social security number

Only some vague AI reply that keeps telling me to attach a screenshot of the error message to the thread, but the thread from Google will not allow incoming replies. I will NEVER purchase ANYTHING knowingly that is owned by Google.

Absolutely horrible "customer service". Would have rated a zero if given the choice.

View full review

User's recommendation: Stay as far away from Google products as possible. Do yourself a favor and buy Apple.

About

Related Companies

Firebase, Google Gemini

Summary

Google Inc. is a public held American based corporation. The company advertises related to its Internet search, social networking, e-mail, office productivity, online mapping, as well as video sharing services and selling advertising-free versions of the same technologies. The corporate office of the company, the Googleplex, is based in Mountain View, California. As of March 31, 2009, the company has 20,164 full-time employees. Google was founded by Larry Page and Sergey Brin on September 4, 1998. The company has been identified multiple times as Fortune Magazine's #1 Best Place to Work. Millward Brown Group considered it as the most powerful brand in the world. Criticism of Google includes concerns regarding the privacy of personal information, copyright, and censorship.

Google reviews and complaints

Google is ranked 423 out of 5856 in Media category

Area Served

Canada, USA, Worldwide, Other, Asia

Payment Methods

MasterCardVISAPayPalDiscoverAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article