Skip to content
  • Login
Google

Google

www.google.com
What is your customer experience with Google?

Google Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Google has 1.8 star rating based on 12488 customer reviews. Consumers are mostly dissatisfied.

  • 9% of users would likely recommend Google to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No pros, Good search engine.
    Cons: No customer service, Customer service, Poor customer service.

View full overview ›

Media from reviews

Google - Can login to my account, and i do not have the phone anymore that's connected...
Google - Shuganraman10@***.com can't get inGoogle - Shuganraman10@***.com can't get in - Image 2Google - Shuganraman10@***.com can't get in - Image 3Google - Shuganraman10@***.com can't get in - Image 4Google id band hone ki wajah seGoogle - Recovery account
View all media ›

Top Google Reviews

Positive Review

"Can’t access email on iphone16"

stars-rating stars-rating stars-rating stars-rating stars-rating

I cant access my account. They said to set up recovery account. But still cant get in to get my emails on my original account

Critical Review

"I can't talk to a person about my issue."

stars-rating stars-rating stars-rating stars-rating stars-rating

Could reach a human being! Tried several times. Had to get a emailed code, which wouldn't work. Why is this so difficult???

Show reviews that mention
account phone email gmail number password gmail account phone number recovery access
Filter review
Sort by
Ioannis Cye
map-marker The Villages, Florida

Tv notice

Tv interruptions tv is blocked. I have to turn off tv and then back on to get the program back. Very frustrating

View full review

User's recommendation: Good

Krysta S Ytl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Hacked/hijacked accounts illegal tracking of individuals personal information/ accounts.... OS system on devices being altered/rooted changed

Google - Hacked/hijacked accounts illegal tracking of individuals personal information/...
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 2
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 3
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 4
Google - Hacked/hijacked accounts illegal tracking of individuals personal... - Image 5
Contains 4 confidential files for company representatives

Somebody is Google Tracking me by my personal information on all Google, platforms, apps, accounts ect. As of October 7, 2024.

I have been locked out of My Social Media Sites! such as My Facebook, My Snapchat, My Instagram, My Messenger, My What's app, My Zingi, My Telegram and more! Even My PayPal, Cash App. This issue continues to grow.

I'm a victim of identity theft as it is and now cuz all this has been happening for quite some time now, with no response! no help and no options! I'm contacting your legal department today because I am persuading legal action. Especially after my phone company which is boost Mobile was called by somebody impersonating me and attempted to hijack it yet another phone number of mine mainly my Facebook account hold sentimental value to me that might sound stupid to some but literally I've only had one Facebook since Facebook started you watch me grow up on my Facebook as well as have kids and you watch my kids grow up I have pictures of my father and my father who are both deceased I have private folders photos that nobody can see including memories of a daughter I gave her for adoption things that cannot be replaced see how I don't have any physical photos this will be a tremendous loss for me I'm also pursuing legal action because of this it's like half my life being ripped away all my memories everything I had of my family is being taken from me and this isn't the first time I Facebook has been hijacked October 19th 2019 for the first time my phone number was hijacked 602-366-**** I tried for almost 2 years to get my number back or to get the number shut off because whoever hijacked it and ported it over to another carrier without my acknowledgment and consent turned it into an SMS number and an MMS number only meaning it only received text and messages they were messing with all my accounts draining my bank accounts nothing got sent to the STC nothing got flagged nothing got put on my credit report when $5,000 just up and disappears out of my bank account those which was current at the time to my cash app and then just disappears I file a complaint and they brought up my account close it with no further action and no further contact I have been done wrong for the last going on 5 years when nobody doing anything that they were supposed to be doing when it comes to these big businesses and these big time companies that are supposed to file protocol when it comes to a person's identity and personal information being late I've been just thrown under the rug like I didn't matter.

I demand that Google or somebody get back to me nobody gets done like this things like this don't happen or not supposed to happen there's walls that people are supposed to follow and abide by and nobody's doing so therefore my human rights are being abolished. I'm also always being thrown a 404 error code on Google or is that the network that I took my photos on can be found or is it all my files are corrupted I have all my devices for the last 6 years for evidence but nobody has come too speak to me or even gone back to me in regards to any of these matters not even my local police department.

View full review

User's recommendation: Google is not secure and nor do they care about their users personal information.

18 comments
Ashley M Sky
reply icon Replying to comment of Samuel H Vdv

Absolutely and I’d get in on that

Guest
reply icon Replying to comment of Cassi Pii

Girl me too

Cassi Pii

My order is pending, Mesh customer care is neither accepting my refusal nor giving my orders

Leafy Tje

Nope they locked me out of my own email

Guest

They don’t care about us. Google is the worst company of all. BOYCOTT GOOGLE!!!!

Daylynn Tij

yesterday, hackers stole 1000 dollars of my coinbase account ! and nobody cares !!!

we live in a horrible world ! do not try to call any facebook supports, microsoft support, airborn support, they are all hackers !!!! they copy and create false websites !!!

I don't understand why the authorities are not doing anything ! they should call these numbers and pose as victims so they can find them !!!

Dameian Rqn

bku622437@***.com

Ashley M Sky

I hear you and I am sorry. I am going through the same thing.

I had my direct deposit going to cash app for the last 6 months and bc of the fraud they closed it, but still won’t let me access it! It’s very frustrating. There was just a big class action settlement against cash app in January but bc I was hacked I missed the deadline. We should start another one.

I even went to my local FBI office and they were too busy.

I suggest getting in touch with your state attorney general or congressman. Good luck

Brinn Dvd
reply icon Replying to comment of Brinn Dvd

Stop hovering over my keyboard ! Brinn Dvd you are a hacker

Brinn Dvd
reply icon Replying to comment of Brinn Dvd

Bring DVD who is supposedly the writer of this post has stolen my account and again this exactly why im disgusted-I am not Brinn DVD that is a hacker in my account and using my Google account

Brinn Dvd
reply icon Replying to comment of Samuel H Vdv

Disgusting with our local state and fbi no one gives a crap unless you are the criminal then and only then will a lawyer assist in getting account stolen

Samuel H Vdv

Same here. Also, every time I switch off usage of background data and deny permissions, without my knowledge or consent, Google turns them right back on. A Class Action Lawsuit is needed!

Prynce Rut

Please recover my old Gmail account

Ndia Bqi

SAME THING HERE… It’s a disgrace, not to mention frustrating and extremely str

Brinn Dvd
reply icon Replying to comment of Ashley M Sky

Legal attorneys only care if you are the criminal like this Brinn Dvd that hacked my account and I am not Brinn Dvd writing this I’m dealing with the same issues as all of you hacked and controlled by a local network in my my area this is insane

Brinn Dvd
reply icon Replying to comment of Ashley M Sky

Same here and I feel your pain and frustration as you can see I’m hacked and idk who Brinn Dvd is using my account

Ashley M Sky

I hear that. I am going through the same right now.

It’s going on 5 months and my life is upside down and I can’t get help. I even went to the FBI in my area and they turned me away saying they get tons of calls about identity theft everyday.

I am trying the legal route now bc I am fed up! Good luck to you

Guest

Yes!

View more comments (17)
Robert R Qow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Copenhagen, Hovedstaden

Hacked Accounts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello,

Allow me to start by giving you some information. My name is Bobby and I'm a retired master electrician of 44 years. I'm not the smartest person when it comes to security on my smartphone but I've put hours of research into this online and that's when I came across your email. Strange things are happening that I can't just explain away. I need help from someone who understands this much better than I.

Over the past 2 years or so I've completely lost control over several Gmail accounts, Facebook accounts and phones rendered unusable because it got locked out by Google.

I'm a Google 1 subscriber and when looking at my search history I see all kinds of things it says I searched for online. The problem is that I didn't do it. Some of it I've never seen or heard of before now.

I suddenly was subscribed to a ESPN. I don't watch sports at all.

I checked my history of signing into my account and found several times where it did not specifically recognize my device. All it showed was android device signing in but one of them identified the device and it was not me or my device. It was a Moto G Play which I have never owned. I contacted Google 1 by phone and received a phone call from them immediately. I told him what was going on and they assured me that we would get them out and they couldn't get back in. They went through the procedure with me we got the device signed out of my account changed password and they said they add a layer of security or something to that effect and that they would no longer be able to access my account. However this wasn't true because two days later, there it was again. I went through the same procedure again contacting Google one they guaranteed me again that it wouldn't happen. But it continued to happen. If Google couldn't stop them, I didn't know what to do from there. My knowledge was very limited at that time. I also noticed things in my Facebook account. Facebook is next to impossible to even speak with anyone much less go through the procedure and I lost my Facebook account to someone else. When I tried to get back into my Facebook account it said you are currently logged into your account with another device. I changed my password so many times in my Google account, I guess Google got tired of it is all I can say because I got locked out of my own Google account passwords have been changed so many times I guess they just locked me out and I lost control of an email that I'd had for years and years. To think that I used to laugh at people when they got hacked and asked them how did you manage that I've never been hacked. It only got worse from there. They locked me out of my own phone. Google did! My provider told me that it had a Google lock on it. I even called Samsung customer service & they couldn't get into it and it was their device. Manufactured by them. They said once it had a Google lock on it, it was rendered unusable. I've tried everything! Three different providers. Completely changed all my emails, open new accounts, started completely over. I've done so many factory data resets that I can't even count them. And that's just a tip of the iceberg. I started having problems with phone calls. I would try to call my provider and every time that I tried to call it would get to the automated part and then it would hang up on me. Every time I tried to complain.

What's really bizarre three providers when I call to complain to these providers I would get the same woman every time like she worked for three different phone companies. Very distinctive and unique voice there was no doubt in my mind that it was her. Of course she had a different name every time I called and I could hang up from talking to her, turn around and call right back and get her every single time. And then after realizing and confronting her, Every time I called I would be put on hold while the automated system found someone to help me. After 15 minutes hold time I would hang up & call back and it would do the same thing. Days later after giving up I call back and I would get the same woman. Keep in mind this happened with three different carriers or providers. I tried every device that I can think of except for Apple I've had every manufacturer of phones that can be I guess & nothing can keep them out of my account. I even paid for McAfee's protection & I got the maximum plan that they offered cost me 30 something dollars a month something like that & they still got in. McAfee provided a VPN which I never could install on my device so I contacted customer support I went through countless timeback & forth between them & T-Mobile about the VPN not engaging. I finally ended up with,(level-2 engineers/ technicians) remote accessing my phone and them telling me that my phone was hacked. And that that was the reason the VPN would not engage that my phone was tapped is what they said I don't know what the difference is. *** and that was a year ago. When I told my provider this information it's like they didn't even believe me. Then there excuse was that's not there responsibility, if my phone is hacked then I should look into someone independent that does this kind of thing. They just provide the service.

Now let me tell you what's going on with my devices. They are overheating and shutting off by themselves. I'm using triple the data that I use to use. Sometimes I can go through a 5000 MA/h battery in a little over 2 hours and when this happens I can't connect to the network & I have 5G ultra connectivity signal with 5 bars. Sometimes when I'm on calls I can hear someone in the background like when I'm put on hold by my provider or by anyone for that matter you can hear the music playing in the background but I can also hear someone moving or shuffling chairs around or something like that & faint whispers. Back to McAfee they had my phone remote accessed by three upper tier engineering people when one of them spoke up and said I know why his VPN isn't engaging his phone is tapped. She was speaking to the other engineers but her mic was on & I heard it when she spoke. I don't believe that they wanted me to hear that part because one of the engineers hushed her up real quick like. I should hold the *** on I heard what she said. The man spoke up & said that they were escalating it to their boss or people that was over them and they did not have the authority to say anything to me except that they would get back to me within 72 hours. It was a week later and I called them back. This happened over and over again until finally I just gave up and dropped McAfee. I never could get them to do anything or say anything else whatsoever. I was getting calls from people claiming to be T-Mobile. Only problem with that would be it'd be a T-Mobile supervisor with a phone from Virgin Mobile.When I asked why her phone showed up as Virgin mobile she told me that sometimes when the network was really busy they would reroute calls through other providers towers. I thought it was *** so I hung up. Then I would call that number right back and it would be to a chat site in the Bahamas or some *** They even called me and claim to be McAfee. When I questioned them making them identify themselves they would hang up. My provider still tells me that I'm not hacked.

Thank you for listening.

Robert Allison Raynor Jr

View full review

User's recommendation: I don't have one. I'm still trying to figure it out

3 comments
Guest

No one is going to read all that. By the way, the person who posted about their expert is running a foreign scam. They want you to cash app them money.

Brinn Dvd

Same here and I’m also apparently Brinn Dvd so comment above - this is not a scam people are being hacked idiot

Alex C Jqr

Google support itself is a useless tool. I was crazed with anger going through this experience. I finally got my business gmail account back with professional help .

View more comments (2)
Bellalexa A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HACKED GOOGLE USERS ARE TOLD TO GET BENT BY GOOGLE. I HATE GOOGLE.

HACKED GOOGLE USERS ARE TOLD TO GET BENT BY GOOGLE. I HATE GOOGLE.
Original review updated Mar 27, 2025

GOOGLE'S "ACCOUNT RECOVERY" IS A COMPLETE JOKE! IT'S ABSOLUTELY RIDICULOUS IT IS STRAIGHT-UP GASLIGHTING!

HOW DARE THEY GASLIGHT USERS LIKE THIS?!

ALL THIS "ACCOUNT RECOVERY" DOES IS DEMAND THE INFORMATION THAT THE HACKERS CHANGED. IT DOES NOT ASK FOR ANYTHING EXCEPT FOR WHAT THE HACKERS OBVIOUSLY CHANGED! IF US USERS KNEW THESE DETAILS, WE WOULDN'T BE TRYING TO USE "ACCOUNT RECOVERY" IN THE FIRST PLACE! GET REAL!

IS GOOGLE THAT STUPID? THAT IS OBVIOUSLY NOT GOING TO HELP. NO ONE IS THAT STUPID SO THEY ARE DEFINITELY NARCISSISTIC & THEY ARE GASLIGHTING PEOPLE.

YES, IM USING THE SAME FAMILIAR DEVICE I'VE ALWAYS SIGNED IN ON. (THAT THE HACKERS REMOTELY FACTORY RESET "THROUGH FIND MY DEVICE".)

YES, I AM USING THE SAME FAMILIAR WIFI NETWORK!

AND LET ME BE CLEARPEOPLE KNOW EXACTLY WHAT HAPPENED TO THEIR ACCOUNT.

IT'S PRETTY STRAIGHT FORWARD. THE HACKERS CHANGED OUR SIGN IN AND RECOVERY INFORMATION. THATS WHAT HACKERS DO. SO WHY DOES GOOGLE ONLY ASK FOR OUR SIGN IN AND RECOVERY INFORMATION IN THEIR "SECURITY QUESTIONS" FOR THEIR SO CALLED "ACCOUNT RECOVERY"?

WHY DO THEY ACT LIKE THAT IS HELPFUL WHEN IT'S SO OBVIOUSLY NOT. THIS IS ABSURD.

WE KNOW EVERYTHING ABOUT OUR ACCOUNTS BEFORE THE HACKERS GOT IN! YET, GOOGLE HAS THE AUDACITY TO ASK QUESTIONS THAT HAVE NO BEARING ON OUR IDENTITIES OR PAST ACCOUNT INFORMATION IN WHICH WE USED THE ACCOUNT FOR MOST OF THE TIME! HOW DARE GOOGLE CALL THIS "ACCOUNT RECOVERY"?

ALL THEY WANT IS INFORMATION THAT ONLY THE HACKERS HAVE CHANGE!

LET ME SPELL IT OUT: GOOGLE'S "ACCOUNT RECOVERY" PAGE ONLY ASKS FOR:

1. YOUR PASSWORD THAT THE HACKERS HAVE OBVIOSLY CHANGED!)

2. YOUR RE RECOVERY PHONE NUMBER THAT THE HACKERS HAVE OBVIOUSLY CHANGED

3. YOUR RECOVERY EMAIL THAT THE HACKERS HAVE OBVIOUSLY CHANGED

4.

A SIGN-IN CODE THAT WAS NEVER SET UP!

5. GOOGLE AUTHENTICATOR WHICH I NEVER EVEN KNEW EXISTED

NOT A SINGLE QUESTION TO HELP PROVE WHO USERS ARE! NOT ONE!

PEOPLE KNOW EVERYTHING ELSE ABOUT THEIR GOOGLE ACCOUNTS FROM BEFORE THE HACKERS INTERFERED! WHY NOT ASK THOSE RELEVANT QUESTIONS?!

THERE IS NO EXCUSE FOR NOT USING INFORMATION THEY HAVE HAD FOR YEARS USING THEIR OWN ACCOUNT TO VERIFY THEIR IDENTITIES! NO EXCUSE AT ALL! IT FEELS LIKE GOOGLE IS STANDING WITH THE HACKERS! LOOKS VERY SHADY.

HERE'S WHAT GOOGLE SHOULD BE ASKING TO ACTUALLY HELP WITH ACCOUNT RECOVERY:

1.

THE EMAIL ASSOCIATED WITH THE ACCOUNT

2. ALL OLD PASSWORDS THAT WE REMEMBER BEFORE OUR ACCOUNT GOT HACKED

3. THE RECOVERY PHONE NUMBER THAT WE HAD FOR AGES ON OUR ACCOUNT UNTIL THE HACKERS REMOVED IT

4. OUR RECOVERY EMAIL BEFORE IT WAS CHANGED BY THE HACKERS

5.

OUR NAME WE SIGNED UP WITH FOR THE GOOGLE ACCOUNT

6. OUR BIRTH DATE

STOP ASKING USERS ONLY QUESTIONS THAT THE HACKERS KNOW ! IT DOESN'T HELP ANYONE AT ALL!

PEOPLE ARE FURIOUS WITH GOOGLE! IT FEELS LIKE GOOGLE IS GASLIGHTING USERS AND MAYBE EVEN COLLABORATING WITH THE HACKERS!

WHY ELSE WOULD THEY EVEN PRETEND THAT "ACCOUNT RECOVERTY" IS EVEN HELPFUL? SEEMS WEIRD TO ME. ARE THEY THE HACKERS?

THERE NEEDS TO BE ACTION TAKEN NOW! GOOGLE IS THE ABSOLUTE WORST WHEN IT COMES TO SUPPORT!

THOUSANDS OF PEOPLE ARE GOING THROUGH THIS AND GOOGLE COULD NOT CARE LESS! IT SHOULD NOT BE THIS HARD TO ASK THE RIGHT QUESTIONS TO HELP PEOPLE VERIFY! NOT EVEN REALLY ANY EXTRA EFFORT ON THEIR PART!

FIX THIS NOW!

USERS WILL NOT STAND FOR IT, AND WE WILL MAKE SURE TO SHARE OUR FRUSTRATIONS WITH EVERYONE ELSE WHO FEELS CHEATED BY GOOGLE! GOOGLE NEEDS TO START TAKING RESPONSIBILITY AND HELP THEIR USERS, OR THEY'RE GOING TO FACE A BACKLASH!

View full review
Loss:
$1000
Cons:
  • Horriblr customer service m
  • Narcissistic

Preferred solution: MY ACCOUNT BACK

User's recommendation: DON'T EXPECT THEM TO GIVE A ****.

Resolved
Miranmalak M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Can recover a gmail

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Can recover a gmail
Updated by user May 01, 2025

Company fixed the issue and I have been provided with apology. I got it handled

Updated by user Apr 16, 2025

I have problem too get my old gmail back malakmiran182@***.com

Original review Apr 16, 2025

I have lost my old phone and cant get in too my old Gmail with a lot of important data I have tried I know the password and the Gmail name it said I provided too little information and wont let me in

View full review
Pros:
  • Wonderful app
Cons:
  • Lie and take your money with return

Preferred solution: My gmail account from malakmiran182@gmail.com

April C Gqo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst cell phone plan policies, worst customer service & horrible billing practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Worst cell phone plan policies, worst customer service & horrible billing...
Google - Worst cell phone plan policies, worst customer service & horrible... - Image 2
Contains 1 confidential file for company representatives
Updated by user Dec 26, 2024

I’ve officially switched carriers to Xfinity & im in the process of shutting down anything I have that’s google associated! Doesn’t help this ridiculous bill from google I’m now stuck with which *** me off so bad after all the *** I’ve gone through and time Ive had to waste calling and chatting then to be talked to like absolute crap by their customer service staff & repeatedly hung up on &/or abruptly disconnected via chat mid conversation it’s infuriating! My time is worth something too!

Original review updated Dec 22, 2024
I thought going to google FI from Xfinity was going to be an easy transition with an all around better experience and value, but I was so wrong! After less than 2 weeks (11 days to be exact) I am done with Google FI and will NEVER consider using any Google for anything ever again!
The Unlimited Plus plan ended up TWICE as expensive as any other carrier with nothing close to true unlimited data!

Their billing practices are completely ridiculous.. They claim to be comparable to Verizon/T-Mobile/Xfinity and never mentioned being PREPAID. Not postpaid!! Even when setting up my account the entire time they had listed the charges in columns for monthly & Due Today next to each subsequent charge/part of the plan and at the end my totals were: $156 under monthly for 3 lines and $0 under Due today!!

So I agreed & transferred service to them agreeing to the $35 each line activation fees and the unlimited plus plan starting on 12/6, but what they don't tell you is that just ONE DAY LATER on 12/7 they will be billing you for the entire month ahead to Jan 7 which will be DUE IMMEDIATELY!!
But none of this was told to me,yes its in the teeny tiny itty bitty fine print, the stuff no one reads!


So my bill for service started 12/6 it became due 12/7 & then PAST-DUE on 12/12 & they completely DISCONNECTED my service to all 3 lines on 12/17 only 11 days after I transferred to them.
Of course this happens to me just days before Christmas! Being that I'm a single mother that just lost my main source of income last month so I now only bringing in 1/4 the amount I had been, I have to budget every penny! So when I activated I budgeted so I'd be paying my first bill early on the 1st of Jan & then on the 1st each month after so its not an option for me to pay it now especially days before Christmas & when its two weeks before I financially can pay anything it's completely impossible! Not to mention I'm dealing with severe a medical condition that could be life-threatening without care that I'm waiting on a call to go in for within the next few days that I now won't receive is terrifying & beyond infuriating.

I called customer service 5 x today alone and dealt with people that couldn't care less and two that hung up on me!!! I explained I can not go without a phone, but they couldn't care less! They got me for activation times 3 a full month of service for each of the 3 lines and I got SCREWED that's it!!

Thanks to this horrible company and their policies I am without a phone
Also my completely unlimited plan is nothing of the sort . You get 50 gb Thats it!!!
View full review
Loss:
$356
Cons:
  • Price reliability trustworthiness horrible customer service

Preferred solution: Full refund

User's recommendation: Go with ANY other company if you want dependable honest service

Isabella S Pgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sign in problem, no one is answering my emails

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Sign in problem, no one is answering my emails

I'm slightly distressed because I just got a new iPhone and it locked me out of all my Google accounts which I use for storing photos. I've managed to get into all of them, minus one - stenioryear@***.com.

It has all of my photos from senior year. So many memories. And I'm locked out of it because I don't have the password and it doesn't have any try again options because I'm trying to log into Gmail and when I click forgot password, it's telling me to pick the number they sent me through Gmail (the one I can't log into). There was no phone number attached.

I will do anything to prove that it's me, just please help me get back in. Those photos are priceless to me. They're the only thing on that account. I don't even need access to the account, just the Google Photos.

I can send you a picture of my face or a video or whatever to prove it's me. Please.

This can only be fixed on your end, and I will not stop until this is fixed. I will never not put backup info on an account again.

View full review
Pros:
  • Very secure
Cons:
  • Too secure

Preferred solution: Help signing in from your end, some manual override to let me back into this account that i was signed out of

User's recommendation: PUT A BACKUP PHONE ON EVERY ACCOUNT

1 comment
Augustus Iii

I tr8ed a help person to recover my email acct. no luck. This email is importsnt.

will s Omr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges unauthorized

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Charges unauthorized

Google was trying to take a .99 payment I didnt know what it was for so I kept my card locked until I could figure it out I forgot to lock my card and literally google took 11 payments of .99 and was still going till I turned card off. Trying to call them I get a msg saying it for play store hit 4 I did and they have a recording saying this number is no good after August 2023 wtf.

View full review
Loss:
$20
Pros:
  • Starts off fine cons turns on safe search just because they can

Preferred solution: Explaination

User's recommendation: Update contact number make it easy for customers and I reach someone

Resolved
Donald Strother

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Someone locked me out of my email

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Someone locked me out of my email
Google - Someone locked me out of my email - Image 2
Updated by user Apr 09, 2025

I was able to get into account.

Original review Apr 09, 2025

This is not Google's fault. I allowed my addiction to get the best of me. Now I don't have the correct information needed to log in.

View full review

Preferred solution: Nothing

User's recommendation: Be Honest with your spouse

Meshell B Blo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized transactions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Someone was watching me from upstairs, Muu Muu Montgomery, and she took my Cash App by using my Google Play account. I made a report, and it will be attached.

Some of my direct deposits were in the middle of the night, so no one caught it. Also, some of Grant County Jail inmates were involved.

View full review
Loss:
$380
Pros:
  • Lot of information is available on google
Cons:
  • Too many adds

Preferred solution: Full refund

User's recommendation: Don’t attach your CashApp to your iPhone.

Lorette Irs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Garden City, Kansas

Charges that I don't know what they are for. The number they provide when charging you does not go to a live person.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Charges that I don't know what they are for. The number they provide when...

I have charges from Google that I don't know what they are for. Went to my account google accounts doesn't show anything.

I've been billed for the past year for something that I don't know. Called the only live person at Google and got sent here.

This crap I'm tired of paying for *** I don't know!! I want a refund or at least know what I'm paying for.

View full review

User's recommendation: Don't trust Google can't even talk to a live person

1 comment
Lorette Irs

Google is a scam

Amalya Bge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Building today I've been hacked my old phone and my new phone got shut down held by a new phone I can't even speak their represent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Building today I've been hacked my old phone and my new phone got shut down held...
Google - Building today I've been hacked my old phone and my new phone got shut... - Image 2

Can I please speak to a live representative this is getting aggravating all of my accounts been hacked all of my phone numbers contact are not contact numbers but my number was changed once I'm blocked out of my phone that was good had to buy a brand new one you know and AT&T will help me or I can speak to anyone would not recommendTell him to because I can't fix my problem I need to speak to somebody please

View full review
Paul M Sec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Emails been hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Emails been hacked
Google - Emails been hacked - Image 2
Google - Emails been hacked - Image 3

People have hacked my account and my phone and are changing everything in my Gmail and on Google they have been following me around and somehow or got all my know where I'm at every location I go in my location is not even turned on so please give me more security on my Gmail accounts

View full review
Cons:
  • Not enough security on my gmail account and on gmail

Preferred solution: More security on my Google account or better security

User's recommendation: More security for customers

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Melissa M Pti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Google play card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google play card
Google play card - Image 2

Still have not been able to add my card. Very upset with the fact I bought a card and can't use it, so I'm upset.

Hope someone can help me with my problem. Please get back to me at 213-913-****.

View full review
Loss:
$15
Pros:
  • Usually easy to use
Cons:
  • Some are difficult

Preferred solution: Full refund

Eric C Wmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

AI OR AUTOMATED CAN NOT TAKE CARE OF MY ISSUE.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - AI OR AUTOMATED CAN NOT TAKE CARE OF MY ISSUE.
Updated by user Mar 31, 2025

Still nothing from google and nothing resolved.

Original review Mar 31, 2025
I'm simply trying to give Google money.
My subscriptions aren't going through. That means other companies aren't getting paid.I literally can't give google my money.

Can't order anything from the Play Store, Can't maintain my Amazon account etc can't keep you 2 premium paid. Next, I will be able to access my photos that google has so carefully and securely capture for now.
If I can't get a hold of anyone to fix my problem, why would I want to use google any longer? Or give them access to everything Or give them my business?
I couldn't answer any of those questions.Because no one can answer mine. Think of all the things you order from Google Play Store.

What subscriptions or apps You have with Google Play Store. Now imagine you get notification saying, your account has been canceled. Or app canceled due to nonpayment. You had the money you want to pay them, but you can't.

Possibly, resulting in loss of job
loss of trust, bodily damage, pain and suffering. Most everyone uses Google everyday. What happens when this inevitably happens to you??? About the picture below, no email has been sent to me.

It has now been 3 weeks. I tried countless ways.

Way more than I should ever have to. Still can't do anything to assist me.

View full review
Pros:
  • If you got paid in executives salary
Cons:
  • Horrible customer service actually no customer service

Preferred solution: I'd like to get an apology as well as actually speak to someone who can take care of my account. To ensure me that my photos won't be lost in the near future when I can't pay because of Google. And they're holding my photo photos hostage.

User's recommendation: Think about this, if you can't make payments.How can you be a customer? That's an easy answer. I would never do business with google again, and won't as soon as I get out of this hostage situation that i'm in per google.

Naresh S Hzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I account was hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - I account was hacked

Hello Google Team,

My Google account (bc778****@***.com) has been hacked. The hacker changed my password, recovery email, recovery phone number, and enabled two-factor authentication.

I am the real owner.

My old password was NARESH@***F@.

I created this account approximately around few month ago.

I used this account mostly from Country you lived in Nepal.

Devices I used: infinix gt 20 pro Android Phone

This account is very important for my personal use.I used this account in garena free fire.

Please help me recover my account.

Thank you very much.

View full review

Preferred solution: Recover my account

About

Related Companies

Firebase, Google Gemini

Summary

Google Inc. is a public held American based corporation. The company advertises related to its Internet search, social networking, e-mail, office productivity, online mapping, as well as video sharing services and selling advertising-free versions of the same technologies. The corporate office of the company, the Googleplex, is based in Mountain View, California. As of March 31, 2009, the company has 20,164 full-time employees. Google was founded by Larry Page and Sergey Brin on September 4, 1998. The company has been identified multiple times as Fortune Magazine's #1 Best Place to Work. Millward Brown Group considered it as the most powerful brand in the world. Criticism of Google includes concerns regarding the privacy of personal information, copyright, and censorship.

Google reviews and complaints

Google is ranked 409 out of 5802 in Media category

Area Served

Canada, USA, Worldwide, Other, Asia

Payment Methods

MasterCardVISAPayPalDiscoverAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article