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Google

www.google.com
What is your customer experience with Google?

Google Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Google has 1.7 star rating based on 16024 customer reviews. Consumers are mostly dissatisfied. 8% would likely recommend. Rating distribution shows high unfavorable feedback.

Key Takeaways for Future Customers

  • Expect difficulty reaching live support; many Google reviews cite automated help only.
  • Monitor subscriptions and billing closely; users request refunds and dispute charges.
  • Account recovery and password issues can be hard to resolve without government ID or phone access.

Negative Feedback / Risk Areas

  • Customer complaints focus on lack of customer service and long delays getting refunds.
  • Frequent reports of unauthorized charges and billing errors impacting bank accounts.
  • Account suspension, recovery, and verification problems with limited human support.

Positive Feedback

Some users note Google is easy to use and the search engine functions well.

View full overview ›

Media from reviews

Google - For my other gmail
Google - Suspended accountGoogle - Recovery lost gmailGoogle - Please receiver my email accountGoogle - I’m trying to get in my account someone *** it I’m trying to change the password...Google - I need to change the number in fileGoogle - I have an issue I want to resolve
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Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint

Google Collective Complaints

Hallie S Oye
Hallie S Oye
Sault Sainte Marie, Michigan
Collecting Signatures

Charging me fraudulently after already canceling months ago.

2 supporters

They keep charging me for random stuff that I didn’t even order. I have no idea why these charges are happening, especially since I didn’t purchase any games or anything else recently. The charges they’re billing me for don’t even match the app they claim I bought something from. It’s really frustrating and confusing.

Troy H Nzo
Troy H Nzo
Seattle, Washington
Collecting Signatures

Google

1 supporter

I have a permanent lock placed on my account being safe search I want it removed it has been place on my account for over 3 months I tried numerous times to try to get this issue changed but nothing was done I have never had an issue like this for over 30 years and I believe it’s unfair not to have control over my own account

Pap D
Pap D
Orlando, Florida
Collecting Signatures

Google is a thief

4 supporters

I was creating something with the AI Google supplies and Google stole it. You took my information and you try to get the source code for my information, because you wanna produce my idea for unhackable internet security, you try to steal it from me, that's my problem, my Ai told me you accessed my information, and you seized my information.You had no right to do that

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Juel Txp
map-marker Saint Louis, Missouri

It is very sad that I have to give a bad review or we have to give a bad review because I have to have a landline to change my Google account or my password and another device and nobody has landline

Don't remember my Google password account to get into it which made it very inconvenient and they say I have to have another device in a computer to pick it up and get it fixed and it's just hard to have all them things in the same area at the same time and people don't have landlines these days so there's needs to be another way to do it in my opinion is very inconvenient

User's recommendation: Don't forget your password......lol

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Anthony S Wjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Neenah, Wisconsin

Corporate Capture participant

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Claims Google's voice search ends input early, predetermines intent, and monetizes before relevance; requests explanations and an AI/ads act.

This company has violated so many rights of the people of America. All search engines are so useless for actually trying to work and research because of AI and add monetization and sponsored results that drown anything and everything meaningful.

If anyone types into the search engine for a specific topic or inquiry they never get it only social media posts and products that's it. They are restricting information and that alone violates our rights to access factual truthful information. The American people declare any corporation that participates in corporate capture violations against the American people will be labeled and classified as a domestic and or international threat to democracy.

To Google LLC,

This letter constitutes a formal Demand for Explanation regarding the design, operation, and monetization sequencing of Googles voice search and related query-handling systems. It follows documented findings of repeatable system behavior that materially affects user intent capture, information integrity, and transparency.

The purpose of this demand is to obtain clear, written explanations for specific design choices and operational practices described below.

This correspondence establishes a formal record and requests a substantive response.

Basis for Demand

Observed behaviors indicate that Googles voice search system routinely:

Terminates user speech input prior to completion;

Substitutes early intent prediction for full intent comprehension;

Triggers monetization processes before relevance determination;

Systematically disadvantages informational and non-commercial voice queries.

These behaviors appear structural and intentional rather than incidental.

Demanded Explanations

Please provide written responses to the following questions. Each question requests a direct, substantive answer.

1. Speech Input Termination

a. Does Googles voice search system employ confidence thresholds or timing limits that finalize a query before a user completes spoken input?

b.

If so, what criteria determine when listening is terminated?

c. What internal policies govern exceptions for longer or complex utterances?

2. Intent Prediction vs. Comprehension

a.

Does Google classify user intent based on partial speech input prior to full transcription?

b. Once an initial intent classification is assigned, to what extent can subsequent spoken input modify or override that classification?

c. What safeguards exist to prevent premature or incorrect intent locking?

3. Monetization Sequencing

a.

Are sponsored keyword matching and ad auction processes initiated before full query resolution in voice search?

b. At what stage in the voice search pipeline are sponsored results selected relative to organic relevance ranking?

c. Is partial speech input sufficient to trigger commercial classification and monetization processes?

4. Differential Treatment of Voice vs.

Typed Search

a. Are voice queries subject to shorter listening windows, faster finalization, or reduced correction mechanisms compared to typed queries?

b. If differences exist, what justifications support treating voice search as a constrained or high-conversion interface?

c. How does Google assess the impact of these differences on informational and non-commercial searches?

5.

User Agency and Transparency

a. What disclosures, if any, inform users that their spoken queries may be finalized before completion?

b. How are users informed that monetization processes may influence results prior to full intent capture?

c. Why are users not provided meaningful controls to prevent premature query finalization?

6.

Internal Oversight and Accountability

a. Which internal teams are responsible for approving voice search listening thresholds and monetization sequencing?

b. What internal reviews or audits assess whether these systems override user-stated intent?

c. Have internal evaluations identified degradation of search quality attributable to these design choices?

Response Requested

A written response addressing each numbered question is requested within 30 days of receipt of this letter.

If Google believes any question cannot be answered, please state the specific basis for that position.

Failure to respond will be noted as part of the record and may be referenced in subsequent communications with regulators, legislators, or oversight bodies concerned with consumer protection, transparency, competition, and information integrity.

Reservation of Rights

This demand is made without prejudice to any rights to pursue further remedies, referrals, or regulatory review based on the substance of Googles response or lack thereof.

Submitted for explanation and response,

Anthony Stilp

A BILL

To regulate the use of artificial intelligence and advertising prioritization in dominant search engines, to prevent anticompetitive self-preferencing, to protect consumers from deceptive search practices, to preserve access to independent information sources, and for other purposes.

SECTION 1. SHORT TITLE.

This Act may be cited as the Search Neutrality and Artificial Intelligence Accountability Act.

SECTION 2. CONGRESSIONAL FINDINGS.

Congress finds the following:

Google LLC possesses dominant market power in general internet search within the United States and functions as a primary gatekeeper of online information.

Google has integrated artificial intelligence Overviews into search results in a manner that places AI-generated content above organic search listings.

Google has expanded and elevated paid advertisements, sponsored listings, and proprietary commercial panels such that organic search results are routinely displaced below paid content.

The combination of AI Overviews, ad prioritization, and self-preferential ranking practices reduces visibility of independent websites, undermines competition, suppresses small businesses, harms publishers, and degrades public access to diverse information.

AI-generated summaries may be incomplete, biased, misleading, or inaccurate, and they currently lack transparent sourcing or accountability mechanisms.

The structure and presentation of advertising, AI output, and organic results are often indistinguishable to a reasonable consumer and may constitute deceptive design.

Concentrated control over search ranking, behavioral data, and attention allocation creates market distortions that fall within the scope of antitrust, consumer protection, and public-interest regulation.

Congress has authority under the Commerce Clause to regulate digital platforms with nationwide economic and societal impact.

SECTION 3. DEFINITIONS.

For purposes of this Act:

Dominant Search Engine means any search engine with 50 percent or more of United States general search traffic or 50 percent or more of mobile search traffic.

AI Overview means any automatically generated textual, graphical, or hybrid summary produced by artificial intelligence systems and displayed above or before organic search results.

Organic Search Result means any non-paid, non-proprietary search listing generated by the search engines ranking algorithms without compensation, bidding, or preferential agreements.

Paid Placement or Advertisement means any result where visibility, position, or ranking is influenced by payment or financial consideration.

Self-Preferencing means the ranking, elevation, or prioritization of a platform operators own services, products, or AI-generated content above competing external content.

Covered Platform Operator means any entity that operates a Dominant Search Engine.

SECTION 4.

REGULATION OF AI OVERVIEWS.

(a) Placement Restrictions.

A Covered Platform Operator shall not display AI Overviews above the first page of organic search results unless the user explicitly opts in.

(b) Transparency Requirements.

Any AI-generated content must include:

a clear label stating AI-Generated Summary Not a Primary Source;

identification of the general categories of sources used;

a visible link to view the underlying source list.

(c) Prohibition on Replacing Organic Results.

AI Overviews shall not replace, suppress, or displace organic results in a manner that reduces their visibility below the first viewport of results on standard display devices.

(d) Error and Bias Accountability.

Covered Platform Operators must maintain a publicly accessible portal for reporting inaccuracies and must document corrective actions within 30 days.

SECTION 5. ADVERTISING INTEGRITY AND DISCLOSURE.

(a) Visual Distinction.

All paid placements must be visually distinct from organic results through:

distinct coloration;

a bold and unambiguous Paid Advertisement label;

non-deceptive formatting that cannot be mistaken for organic search results.

(b) Limitations on Ad Load.

A Dominant Search Engine may not display more than 20 percent of the visible first-page results as paid advertisements.

(c) Prohibition of Deceptive Design.

Use of interface patterns that obscure the distinction between paid and organic results is prohibited and constitutes an unfair or deceptive act.

SECTION 6. PROHIBITION ON SELF-PREFERENCING.

(a) General Ban.

A Covered Platform Operator may not prioritize or elevate its own services, commercial offerings, proprietary panels, or AI-generated content above external competitors, except where:

required for user safety; or

explicitly chosen by user opt-in settings.

(b) Equal Ranking Standard.

Ranking algorithms must evaluate the operators own services using the same criteria applied to external sites.

(c) Auditability.

Covered Platform Operators shall maintain documentation of ranking criteria and make such documentation available to the Federal Trade Commission (FTC) and the Department of Justice (DOJ) for audit on request.

SECTION 7. DATA USE AND BEHAVIORAL TRACKING LIMITATIONS.

(a) Prohibition on Data-Leveraged Ranking.

User-specific behavioral data may not be used to determine the ranking order of organic search results.

(b) Restrictions on Cross-Platform Tracking.

Data collected from Android, Chrome, Maps, YouTube, or other affiliated services shall not be used to prioritize advertisements or AI-generated content within the search engine.

SECTION 8.

ENFORCEMENT.

(a) Federal Trade Commission Authority.

The FTC shall enforce this Act under its authority to regulate unfair and deceptive acts or practices.

(b) Department of Justice Antitrust Enforcement.

The DOJ Antitrust Division shall enforce violations related to self-preferencing, anti-competitive conduct, and monopoly leveraging.

(c) Civil Penalties.

Violations may result in:

civil penalties up to $50,000 per affected user per day;

injunctive relief;

structural remedies, including separation of advertising services from search operations where necessary.

(d) Private Right of Action.

Any harmed business, publisher, or consumer may bring a civil action for damages and injunctive relief.

SECTION 9. TECHNICAL ACCOUNTABILITY AND OVERSIGHT.

(a) Annual Algorithmic Transparency Report.

Covered Platform Operators shall submit an annual report to the FTC detailing:

ranking factors;

algorithmic changes affecting visibility;

AI Overview data sources;

ad quality scoring mechanisms;

documented impacts on publishers and small businesses.

(b) Independent Audits.

The FTC shall conduct biennial audits to assess:

AI-generated content accuracy;

bias in ranking algorithms;

discriminatory impacts on small or independent publishers;

whether ad systems distort consumer access to information.

(c) Public Access.

Non-sensitive portions of audit findings shall be made publicly available.

SECTION 10.

SEVERABILITY.

If any provision of this Act is held unconstitutional or invalid, the remaining provisions shall remain in effect.

SECTION 11. EFFECTIVE DATE.

This Act shall take effect 180 days after enactment.

Written and Researched by Anthony Stilp for the people.

Preferred solution: For them to admit the wrong doing and have polices put in place to stop the violations and ffor them to pay a fine to the US government for the damages.

User's recommendation: Demand positive common sense change

View full review
5 comments
Jonta Acq

form.responsly.com/f/JyBJLByY

Makinzie Cjm

Dumb me now I probably gave them a bunch of information that they can sell. I hate technology.

Guest

This isn’t official contact for Google. This is a third party complaint site that companies may/may not follow.

You know very well you can’t “formally demand” anything this way. Barring involvement from an attorney, certified/registered mail is your option.

Guest
reply icon Replying to comment of Guest-2815641

Already mailed it to there legal department. The American people are poor and can't afford the court cost for insane legal fees. It's either direct like I mailed to there legal deportment or Civil revolution those are our choices...

John B Vdy
reply icon Replying to comment of Guest-2815641

agree

View more comments (4)
David H Ysj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

I want my account back up and running soon as possible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Account is shut down daily for suspicious activity.
  • No box to email for explanations.
  • I can't sign back in or click links, hurting my business.

You've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious?Just sign me out.And I can't sign back in now.I can't click on any f***** liYou've been shutting my account down every day. Now signing me out of it for suspicious activity. What your husband but there is no box to email you and give you an explanation of what I'm doing.

And what may be suspicious?Just sign me out.And I can't sign back in now.I can't click on any f***** linkYou've been shutting my account down every day. Now signing me out of it for suspicious activity. What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious?Just sign me out.And I can't sign back in now.I can't click on any f***** linksYou've been shutting my account down every day.

Now signing me out of it for suspicious activity. What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious?Just sign me out.And I can't sign back in now.I can't click on any f***** links toYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f*****You've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f***** biYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f***** billsYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f***** bills.Do youYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f***** bills.Do you understand because f***** billionYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business.And i'm losing all kind of money when you do this s*** that pays f***** bills.Do you understand because f***** billionaYou've been shutting my account down every day. Now signing me out of it for suspicious activity.

What your husband but there is no box to email you and give you an explanation of what I'm doing. And what may be suspicious? Just sign me out. And I can't sign back in now.

I can't click on any f***** links to get anywhere. It's very important I do that. I use this for a business. And I'm losing all kind of money when you do this s*** that pays f***** bills.

Do you understand because f***** billionaires? You should

User's recommendation: Have a phone number to call somebody right away.

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1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Christopher G Viw
map-marker Seattle, Washington

My account was stolen by a girl name [PERSON_NAME] alias I think she may be from [GEOGRAPHIC_DATA]

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Gmail account was stolen and needs quick recovery.
  • The account was opened in 2015.
  • The user cannot be reached by phone and seeks fast help.
Google - My account was stolen by a girl name [PERSON_NAME] alias I think she may be from...
Google - My account was stolen by a girl name [PERSON_NAME] alias I think she... - Image 2

Stolen account I want back. It is [EMAIL_ADDRESS]. cgbarnes stands for [PERSON_NAME] [PERSON_NAME] 15. I opened the account in 2015. If you look at it, you will see that it is my email from day one. Thank you for your help. I hope we can resolve this quickly. I have tried to take it back; she or he has proven that she is not trustworthy. I hope we can resolve this problem with her.

[PERSON_NAME] [PERSON_NAME] 2015.

Please help me get it back. If you want to call me, my phone number is [PHONE_NUMBER]. I am dealing with someone stealing my Gmail account, so I am not able to talk. I have to be fast before she takes it and continues to cause me chaos and despair. The account name stands for [PERSON_NAME] [PERSON_NAME] 2015. I think if you can possibly help, I would appreciate your help. Hopefully, you can get it back.

Thank you, [PERSON_NAME] [PERSON_NAME] [EMAIL_ADDRESS]. My phone number is 509. Please call me before she does.

Loss:
$1000
Pros:
  • Good at helping people good customer service
Cons:
  • Hopefully the avocado is taken care of silently

Preferred solution: Full refund

User's recommendation: Do not let anyone learl you password

View full review
2 comments
Jonta Acq

form.responsly.com/f/JyBJLByY

Christopher G Viw

Thank you for listening to me while I rant and rave about this [EMAIL_ADDRESS] [PERSON_NAME] [PERSON_NAME]

View more comments (1)
Cathy S Cai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Constant hijackings

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Frustration with Google and Verizon; 35 phones hijacked; no help.
  • Accuses Verizon and Google of planning to blow a dam on the Mississippi River.
Updated by user Mar 17, 2026

They have NO customer service. All communication ends once they have your money.

They don't care about any security problems or anything else for that matter. Their only concern is revenue. I've had someone stalking me and has hijacked every phone I've had for the past 10 years. I can't get any help from Google, local law enforcement or law enforcement on a national level.

My husband of 20 years took his life because of this psychopath. I've tried every avenue. What sickens me the most is that our government would let a single company own proprietary rights to the operating system that is need to own/use an Android. I bet 70% of the people who have Android phones don't realize just how much control Google has over their phones.

People don't take the time to read the "fine print" on ANY apps and what they are capable of doing.

When I show people, they are in disbelief that our government would allow ONE COMPANY to have this much power and access/use of a customer's private information. Your only other alternative is to use Apple and who can afford that?

Original review Mar 14, 2026
I am so sick of Google and Verizon. I have had 35 phones over 8 years that have been hijacked.

I can get no help from any organization, period. Verizon, Google, and the people who are planning to blow up the dam(s) at the Mississippi River are responsible. This is going to happen very soon. Why does every single household in the state of Tennessee have either a boat (some on trailers, some not) or a motor home or camping trailer on their property?

I'll tell you.

So they can flee until the flood waters have receded. This is going on throughout the Southeast, not just in Tennessee.
Loss:
$999999

Preferred solution: Money and satisfaction.

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Edwin M Mil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicopee, Massachusetts

Fraud

AI Highlights
  • Ex-boyfriend E.J. Martes stole money, checks, and Cash App debit numbers.
  • He knows my phone password and erases photos, contacts, emails, and messages.
Google - Fraud
Google - Fraud - Image 2

My ex-boyfriend [PERSON_NAME], date of birth [DATE_OF_BIRTH] or 27, [DATE_OF_BIRTH], put his Cash App debit card numbers and has been stealing my money and checks. I was suspicious he was on my phone; he knows my password to my cell phone, erased pictures, contacts, email messages, and text messages, and is using my email.

Google Messages [PERSON_NAME] [PERSON_NAME], date of birth [DATE_OF_BIRTH], not sure what year, is involved too, and my brother's [PERSON_NAME], date of birth [DATE_OF_BIRTH], is also involved, and [PERSON_NAME], date of birth [DATE_OF_BIRTH]. There are more people. [PERSON_NAME], date of birth [DATE_OF_BIRTH] or 27, [DATE_OF_BIRTH], is an immigrant from the [GEOGRAPHIC_DATA], and [PERSON_NAME] is an immigrant from [GEOGRAPHIC_DATA].

Every minute they are erasing pictures, videos, and evidence. There are more people.

User's recommendation: Don't give your phone password not even your other half my other half been Stealing money from me erasing pictures videos contacts this pic is my other half he put in my Google wallet hes cash app debit card I found things being deleted

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1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Mark R Dpq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

You have fraudulent adverts on the...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Fraudulent YouTube ads sell silicone dentures; they ship cheap plastic teeth not like the ad.
  • Cost £30; no response; next step PayPal.
Google - You have fraudulent adverts on the...
Google - You have fraudulent adverts on the... - Image 2
Google - You have fraudulent adverts on the... - Image 3
Google - You have fraudulent adverts on the... - Image 4
Google - You have fraudulent adverts on the... - Image 5

There are fraudulent adverts on the right hand side of the YouTube platform selling full sets of silicone dentures, they send out cheap solid plastic joke teeth that are nothing close to the advertised product, its a total scam, please stop theses ads, thousands of people are being ripped off. In the pictures below you will see the advertised product on the first pic, the picture of on the box in the second pic, and on the other 3 pics you will see that the contents is nothing like the picture on the box, and they show that they are not a full set of silicone dentures, they are hard plastic joke teeth, useless, and nothing close to the product in the promotional video, they cost me £30 that I am trying to get back, no response so far, next step will be PayPal, though they have failed me in the past. BEWARE OF ADS ON YOUTUBE.

Loss:
$40
Pros:
  • Full of good content
Cons:
  • Hard to get get in touch by phone

User's recommendation: Don't purchase the silicone dentures advertised, they send out cheap solid joke teeth, a total scam.

View full review
Hellen W Oij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It keeps stealing money on an account that has been cancelled and find reason too take money that unauthorized

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Gift subscription was canceled after removing payment, but charges continued.
  • Charges occurred twice in three weeks; the user wants a callback.
Google - It keeps stealing money on an account that has been cancelled and find reason...

My son bought me a subscription to my kdrama for mother's Day I went in and took his card off of my phone as well as cancel the subscription so it only run for the 7 days he paid for 30 minutes after it happened it's been 3 weeks he has been charged twice I keep complaining and they keep saying that it needs to be canceled but they know it's canceled they're stealing money and doing unauthorized charges and it's nothing we seem to be able to do about it I need somebody to call me [PHONE_NUMBER] thank you and have a wonderful day

Loss:
$42
Pros:
  • Its great when it works
Cons:
  • Sometimes the movies dont load or you get charged and they dont refund knowing it has already been cancelled on your end they still charge you

Preferred solution: Full refund

User's recommendation: Don't use

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Christopher S Ccg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The reason for my review is I paid $15 for my Amazon Prime Video through Google

AI Highlights
  • Charged $15 but can't access Prime Video; it asks to join membership.
  • Still unable to watch after payment.
  • Card frozen due to ongoing $15 charges.
The reason for my review is I paid $15 for my Amazon Prime Video through Google

$15 was charged to my account and I'm still not able to watch what I want to watch on Amazon Prime because it says I have to join the membership, but I was already charged $15 for it. This is the third day that I'm going without my Amazon Prime Video, even though I paid $15 for it already, and it's still charging my card. I put my card on frozen because of it keeping charging me $15.

Loss:
$15

Preferred solution: Full refund

User's recommendation: Recommendation to feature customers go straight through Amazon Prime. Don’t go through Google because it’s gonna keep charging you over and over.

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Brynnleigh Xix
map-marker Chino Hills, California

I don't understand for Google to be the company that they are they don't have a better way of verifying or getting back into your account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Frustrated with Google account access and security questions after a breach.
  • Storage issues and theft; seeking attorney for May court.

I'm just going to say it this way Google needs to do a better job of how they let people access the account they told me if I keep trying to get into my accounts which I can't remember the passwords cuz this freaky Doodles in the closet examine it has taken all of my pages to him out of my books access to my account stole my phone this man is pure *** so I need to get in my account why don't they just make it simple and let you create your own security questions how simple is that you can be able to access accounts I can't get in my account he's all in my business everything I've ever done he has and I'm really sick and tired of Google to be the biggest platform that they are they are the sorriest as far as I'm concerned in how they handle business they're not very bright or they calling their self being bright but they're doing it backwards and you guys are not without being breached I'm going to tell you guys right now anybody can access any account without even having their information because Facebook call they self being all secure all you got to do on any phone is put that person's phone number in a new burner type phone and you will be in their account cuz my ex did it to me I'm telling you people ain't as secure as they think you don't need no hacker you just need somebody who's curious and want to try some new *** and you will be hacked up if you think I'm playing go buy a burning phone and put the phone number that you know in there and watch and see what happens you'll come back and tell me OMG and a lot of people are going to start being sued a lot of companies if you want a class action I'm pissed off consumer or *** consumer or whatever it is you need to call me because NSA storage is who I'm going up against I have every documentation to prove everything I'm saying they didn't show up to court but I need an attorney I need to start a class action because it's a lot of people go check the better Business bureau Secure Care storage you'll see NSA brand they're a huge company they are big but I'm not afraid they discriminated against me on my color told me not to come so much because my presence scare other renters I was attacked by tenants they did nothing let me tell you something these people are corrupt and I know now how storage units really really work you guys think you're paying insurance payments know you're not you're paying a little bit cuz what is that cute smart messed up and gave me the paper my insurance premium is only 395,000 worth of coverage they're charging 13 dollars for administration fees what the *** are they doing that's going to want $13 every month of my money to go to them and only 395 to the insurance company it's a crooked system you want to know how it really works and you really want to know how to help people you might need to call me I'll come so I can't do anything for free but I can help you because I done went through the ringer with these people and I have found out things that I'm going to tell you something it is not as hard as you think to get these people but it's not as easy because nobody's really thinking but I am because they took me out the game they stole everything I ever own of value I can't let him make it that's my only offer I'm telling you it sounds crazy but I'm letting you guys know it for the attorney y'all are reading this you may want to call because I guarantee you these are things you all don't know why y'all trying this on a routine generic wheel you don't have to step outside the box and get gory with them and get them why because that's what they're doing they're taking people fast and most of these theft people if you read it this far most of the thefts in storage unit places when you call the police and they come make them come and make them search every unit there and make them search the sales call the person they said about it and make them call them and see have them show pictures of your item take pictures of all your items and make them show pictures and and let them look through what they bought if they don't see your things then they're lying but don't tell the managers this if they're scoping it y'all look up that's the bottom line y'all got to do it right and you can't clean up with you already messed up so you still caught guys this is the best review I can ever give and I'm not putting anything else after this so if you read it to this far you can always contact me if *** consumer wants to give you my information or wants to ask questions for you whatever I will help but I will be paid because I am in my car living on nothing on Peanuts while they sit in luxury 2.5 million is what they got for that baseball card basketball card and if it was my card I want my money I'm sorry I said bad words but I'm pissed off I need help and I can't get help I go to court in May I have everything in my mind is so overwhelmed and boggled down and I can't even put the paperwork in order I have everything they stole most of everything but they didn't get what I had and what I needed I kept it on me for some reason and I thank God for that because I put it in the storage and I was going to come back little did I know I was never going to get another opportunity that they were going to go in there and steal everything and all the papers I turned around open my locker unit up took it out and put it in my car thank you Lord because that was the papers I needed I wouldn't have had anything they got the GPS tracking and all of that but they didn't get this and it was enough and plus I have files on all of my phones so they're screwed and I talked to corporate there are some people they don't even know that they're giving me these answers and sending me these paper and I have original copy proof so they're screwed they didn't show up the court already but I was late thank God because had I not been laid I would only 135,000 but now I can go for the millions but I got to get an attorney because I found out how they did and how they stole my items so I need an attorney I need somebody who really really wants to make some money and not afraid

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Jonta Acq

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Nyla R Joh

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Verified Reviewer

How to skip description for extra...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - How to skip description for extra...
Google - How to skip description for extra... - Image 2

How to skip the description for extra storage. I didn't need it, and it went through.

After I canceled it today, it said that I can't get my money back. I want my money back, please and thank you.

Loss:
$5

Preferred solution: Full refund

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Jonta Acq

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Silva A Tvv

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Verified Reviewer

I have an recognizing account in my Gmail account

Google - I have an recognizing account in my Gmail account

This is not my account but merged with my Gmail account. I wanted to delete it.

I cannot do it; even Apple cannot do that for me. They told me I have to contact you.

Preferred solution: Full refund

User's recommendation: This is not my account, but it merge with my information

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Jonta Acq

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Michael M Myn

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Verified Reviewer

My account and Youtube channel was hacked and deleted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Google account and YouTube channel hacked; 11,000+ videos show Michael McCarthy; seeking direct contact to verify ownership.
Google - My account and Youtube channel was hacked and deleted
Google - My account and Youtube channel was hacked and deleted - Image 2
Google - My account and Youtube channel was hacked and deleted - Image 3
Original review updated May 12, 2026

My Google account and my YouTube channel (since 2009) were hacked and deleted a week ago. I have tried to verify myself with Google as the real owner of the account and the channel without success.

There were over 11,000 uploaded videos which showed me personally in each of them. It would be simple to identify me as the real and original owner, but I cannot contact anyone in the organization to speak to on this. Can you please help me with a contact within the organization that I can speak to?

It must be a simple matter to verify me from the videos and credentials that I can provide for the purpose. [EMAIL_ADDRESS]

Thank you for helping me as I have nowhere else to try to recover my years of work on YouTube.

10.4 million views, 36,000 subscribers.

[PERSON_NAME]

Pros:
  • Reliability

Preferred solution: My channel and Google account restored

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Jonta Acq

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Esa Vfr

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Verified Reviewer
| map-marker Paris, Paris Department

*** my very useful Gmail account

AI Highlights
  • The Google account is compromised and access is lost after recovery options were changed.
  • Location noted as Sylhet; seeking recovery assistance.
Google - *** my very useful Gmail account

"Hi @Google My Google account has been compromised. The recovery email and phone number have been changed, and I no longer have access.

My account email was: "Hi @Google @YouTubebd @TeamYouTube My Google account has been compromised. The recovery email and phone number have been changed, and I no longer have access.

My account email was: [[EMAIL_ADDRESS]]. I have been using this account from [YOUR CITY :Sylhet /[GEOGRAPHIC_DATA] ], Please help me recover it."I have been using this account from [YOUR CITY :Sylhet /[GEOGRAPHIC_DATA] ], Please help me recover it."

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Tiffany B Kvf

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Verified Reviewer
| map-marker Columbia, Missouri

No I still haven't gotten a refund im so upset I literally canceled my card got a new one because it was an unauthorized charge I dont make that much money I need this plz

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - No I still haven't gotten a refund im so upset I literally canceled my card got...
Google - No I still haven't gotten a refund im so upset I literally canceled my... - Image 2

Why did they refund me $39.99 from Coin Snap but I still haven't received it? I just now found out to get ahold of y'all. PayPal said it was an issue on y'all's end.

Loss:
$39

Preferred solution: Full refund

User's recommendation: The pics show I was refunded but I never received it where did it go

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Jonta Acq

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Marie W Vzm

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Verified Reviewer
| map-marker Temple Hills, Maryland

I cancel a subscription 3 months ago...

AI Highlights
  • Canceled 3 months ago; renewal charged.
  • 40.27 charged for unapproved next-month renewal; Google Pay card saved without consent; refund requested.
Google - I cancel a subscription 3 months ago...

I canceled a subscription 3 months ago. I was charged 40.27 for a subscription for next month that I never authorized.

I used my debit card in my Google Pay; y'all stored it, and now I am being charged for a subscription I did not authorize from 3 months ago. I never asked y'all to save my information.

I never approved being charged 40.27 for a subscription I never approved. I want a refund.

Loss:
$40

Preferred solution: Full refund

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Jonta Acq

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About

Related Companies

Alphabet Inc, YouTube TV, Google Play, YouTube, Google Nest

Summary

Google Inc. is a public held American based corporation. The company advertises related to its Internet search, social networking, e-mail, office productivity, online mapping, as well as video sharing services and selling advertising-free versions of the same technologies. The corporate office of the company, the Googleplex, is based in Mountain View, California. As of March 31, 2009, the company has 20,164 full-time employees. Google was founded by Larry Page and Sergey Brin on September 4, 1998. The company has been identified multiple times as Fortune Magazine's #1 Best Place to Work. Millward Brown Group considered it as the most powerful brand in the world. Criticism of Google includes concerns regarding the privacy of personal information, copyright, and censorship.

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