I messed up the documentation in a return, but was told to ship the correct item and my account would be refunded properly. I shipped the item via FedEx tracking # 789263002761 and it was signed by DDIWAKAR.
FedEx investigated and confirmed the item was delivered with the same weight it was shipped with, as it included a Pixel 3 XL. Communications with shipping associates have told me the box was empty. But the weight was 0.6 lbs. I have no options to get my phone back or a credit and have no additional means to prove malicious activity.
I have requested the imei to be reported as stolen. Order number was gs-2357-7910-8230. I have provided all documentation. I don’t understand that someone signs for something and then after extensive communication I’m told nothing was found.
I should have been notified asap. Can anyone help me get my phone back?
Product or Service Mentioned: Google Pixel 3 Cell Phone.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.