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2.0

I've been using the same credentials for my google account logon for years. I was asked to change my password and I did.

Upon doing so, I lost access to my account. Using my password from my password history, I've been trying to logon but am getting routed to a password verification question and also it's requesting my account originators name. I've tried restoring my account, filling out my explanation for google to use to help me but each answer is the same. "Your account is still active.

Try again." I have years of customer files, thousands, I'm unable to access. All of my business contacts are not accessible. Certainly there's another way google can help me access my account? No help phone number and no help email address?

Google has cost me hundreds of hours in data processing time, and years of accumulated customer email files and purchasing records. There has got to be a way to recover my email account. But, I am reading that there's no other way than described in the recovery instructions.

I need help. How do I get it?

User's recommendation: If you're using google email as your primary account, set up an auxiliary email account with a different vendor for keeping records pertaining to the gmail account. You may need to buy a mobile phone so you have a mobile phone number that can be used as a recovery phone or texting device. Record the security questions and the answers. Record the originators name that's used to open the account.

Preferred solution: Let the company propose a solution.

Google Pros: Good product, Good email features, Free email service, Free website, Easy to navigate.

Google Cons: Been trying since october 6th to fix this, No plausible solution, No customer email service, No customer chat alternative, No telephone customer service agent.

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