Not resolved
Diversity of Products or Services
1 comment

I went online looking for a fire screen, and when I found the one I wanted, I was directed not to Wayfair (the vendor) but to Wayfair at Google Express. When I placed the order, I was promised delivery in 6 days.

Today, the day before the fire screen was due to arrive, I got an email with the "good" news that the fire screen had shipped and would be here a WEEK from tomorrow. When I called Wayfair Customer Service, they had no idea that the delivery had been delayed.

My husband and I delayed a trip to wait for this package that will now arrive - if we're lucky - a week from tomorrow. Google Express needs to get its act together if it expects to compete with Amazon, which in my case has always delivered packages as promised.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Week delay in the delivery of a promised order.

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It's usually wise to take anything with the name "Google" in it with a grain of salt. Yes, would be much better, even if the USPS messes up reliably---but, it is cheaper for Amazon to use.

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