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Beware of google. Cust serv is practically non existant.

1.0
Details
I was going to switch over everything to Google including my phone, but had terrible experience with customer service while trying to install Google hub and chromecast. The techs will have you reset and unplug til you give up. Even if it gets escalated. They will not transfer you a supervisor and are not knowledgeable on their own products. Will not be getting anything else google until that problem is fixed. It's a shame, their products seem like they could take off. Learned my lesson.
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Review
#1748854 Review #1748854 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service
Loss
$122
Preferred solution
Improve tech support.
Tags
  • Google Services Not Good
  • Terrible Tech Support
  • Products Will Not Connect

Watch your emails,and trust google

You didn't take care of the fact that someone got on my site ,then opened a nurde site,I changed emails,and they found my new one again,please take care of this,the site isjucy dates.com,I don't stress I'm married,thank you Mr Jonathan plemenitas 501_326_6205
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Review
#1721554 Review #1721554 is a subjective opinion of poster.
Service
Google Technical Support
Pros
  • Google technical support number
  • Used to like google products and customer service
Cons
  • Google customer service
Reason of review
Poor customer service
Preferred solution
Get some better safe guards in place

Cant access my email | Google

Someone hacked my email for the second time this month i need to recover it
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Review
#1554632 Review #1554632 is a subjective opinion of poster.
Service
Google Technical Support

Global cyber attack | Google in Alexandria, New South Wales

1.0
Details
Overlays Ads diff IP Face book diff IP Locked out a lot of times I've investigated all things devices Wi-Fi IP and my phone is also controlled r u real website?
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Review
#1489432 Review #1489432 is a subjective opinion of poster.
Service
Google Technical Support

Don't expect any help with Google Family Link

1.7
Details
Purchased two Chrome books for grandsons and set them up under Google Family Link. However both accounts were unable to access Google Play and the apps as no icons were enabled. It said on the Google Family Link app that they had to be enabled first. Called Google for help. The sent me to Acer the manufacturer who in turned sent me back to Google because it was an application problem. Then Google told me it was going to cost $200 for help because of the two machines and they weren't sure it was possible. I'm going back to Apple. Much easier and user friendly. Don't buy a Google product!!
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Review
#1423959 Review #1423959 is a subjective opinion of poster.
Service
Google Technical Support
Cons
  • Google customer service
Reason of review
General helpfulness
Loss
$600
Preferred solution
Let the company propose a solution
1.0
Details
Google Express is ridiculous. Full of lies and the horrible customer support team just refuse to help you. The only thing they know how to do is to issue you some $10 coupons, but for God's sake, who wants to use spend money again with Google Express after being...
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1 comment
Anonymous
#1555128

I called twice and both times they hung up on me. Worse Customer service ever!!!!!

Review
#1308908 Review #1308908 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service
Preferred solution
Full refund
Not sure what is going with Google Adwords but something has changed in the last few months and in particular March 2018. I have been using Google Adwords to promote my videos on You Tube. With 400 hours of YT video being upload every minute just posting a video will...
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Review
#1212178 Review #1212178 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service

Customer service for gmail | Google

1.0
Details
called explained my problem that I cant remember my password and my phone was down I called 3 times to gmail support 1st one hung up on me 2nd on told me I need to call a different number. the 3rd one after I asked to speak to someone that speaks English I was laughed at and hung up on. I will be going to a iPhone aleast I wont have to deal with people that cant even speak English. so my advice is for everyone to boycott google and gmail. maybe the will hire people who actually speak English and have basic common respect. so don't get gmail or go to google
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Review
#1136443 Review #1136443 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service

No help at all concerning gmail. | Google

1.0
Details
Was told no contact info for gmail support since it is a free service. Keep getting spam from survey sites I have unsubscibed from and from phishers that jeopardises my personal information. I am thinking that I am better off deleting my email and stick to snailmail and actual phone. I can't beleive that with all the brains at google that developers can't come up with a program that will send the emails you put in spam to the toilet and keep people's personal information from being jeopardized. I feel that Google by not developing a program that gives some protection from spam phishing condones jeopardizing personal information. Just placing those emails in spam does not stop them an jeopardizes everyone's info.
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Review
#1088882 Review #1088882 is a subjective opinion of poster.
Service
Google Technical Support
Reason of review
Poor customer service

Contact Google Customer Service

Website:
www.google.com
Mailing Address:
1600 Amphitheatre Parkway
Mountain View, California 94043
USA
Phone:
(650) 253-0000
All Google Contacts

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Google reviews
1.0
Details
Today I woke up excited about creating a new Google Adwords account. I asked a Google AdWords support employee to help me start a brand campaign. He would not do it. He continuously interrupted me as I kept asking again and again could we set up a brand campaign. I...
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2 comments
Anonymous
#1365653

please email me at denmech3@yahoo.com I have some questions to ask you

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Review
#1057897 Review #1057897 is a subjective opinion of poster.
Service
Google Technical Support
Pros
  • Other employees
Cons
  • Even criticized the length of my email address
  • Refused to help me with what i asked for
  • Made insulting innuendo
Reason of review
Poor customer service