Product: Google Customer Care Clear all filters (37 of 37 reviews match)
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Google - Ordered movie and cant watch it on tv

Ordered movie, paid for it but not on my YouTube account.
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Review
#1730181 Review #1730181 is a subjective opinion of poster.
Service
Google Customer Care
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Deliver product or service ordered
Tags
  • Google Never Apologise

YouTube Tv - Not sure

I am pissed, need to speak to someone and the phone number i waited on hold 2 hours and finally hung up. I need to speak to a person
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Review
#1723083 Review #1723083 is a subjective opinion of poster.
Service
Google Customer Care
Reason of review
Poor customer service

Google in Roseville, California - App download by mistake

2.3
Details
Google - App download by mistake
Google - App download by mistake
Google - App download by mistake
I down load the translation app and I didn’t realize it cost money. $42.89 a year. I was unaware that my credit card was charged for 2017-2019 I was advised that the subscription is till 2021. Apple refused today cancel or reimburse me for the charges. I have since canceled my Apple Pay app and will not use Apple for anymore downloads. I am disabled and really on state disability the funds rendered are a hardship.
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Review
#1672567 Review #1672567 is a subjective opinion of poster.
Service
Google Customer Care
Pros
  • Fast and easy for what i need
Cons
  • How difficult it was to cancel the service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$129
Preferred solution
Full refund
Tags
  • Translation

Google - Over charged

1.0
Details
I was over charged .i called number specified for over charge. There was a recording with details instructions not relating to the purpose of my call. Then call was disconnected.
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Review
#1656537 Review #1656537 is a subjective opinion of poster.
Service
Google Customer Care
Reason of review
Not as described/ advertised
Loss
$7
Preferred solution
Let the company propose a solution

Google - Scammers

1.4
Details
Google - Scammers
I had promo code from google when i used it i had 70% off but during the order I get error on last step after payment and then that order was canceled and i lost my promo code. I was tried contact customer service and on some stage they just stopped answering and send me to department which does not exist Great service for that big company dont buy and don't use google services because they not respond
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Review
#1628971 Review #1628971 is a subjective opinion of poster.
Service
Google Customer Care
Pros
  • Used to like google products and customer service
Cons
  • Hard to change phone number on lost email
Reason of review
Poor customer service
Loss
$98
Preferred solution
Deliver product or service ordered
Tags
  • Google Shipment

Google - Rude customer service

1.0
Details
First of all the lady called me!!, when I complained about an issue not only did she not allow me to speak (she was talking over me) but when I asked about my issue she hung up! Sadly I didn’t get her name; in my book that is no way to be professional or to represent any company!! Specially one as known as google. Shame on you!
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Review
#1622006 Review #1622006 is a subjective opinion of poster.
Service
Google Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

YouTube Tv in Seattle, Washington - Need info on utube tv encripyed setgice

Did not get any info
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Review
#1565817 Review #1565817 is a subjective opinion of poster.
Service
Google Customer Care

Google - Customer service not pissed

5.0
Details
I entered a youtube tv free trial thinking it was 7 days not 5 but regardless on day 5 went to cancel. I feel like wasted my free subscription because my internet just got turned on today and I never got to use it because xfinity wifi i was using wasnt strong enough. My internet just got set up today in my new house with century link. I was hoping at the very least i can get a refund and/or if theres a way to reset it that would be awesome but im assuming unlikely.
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Review
#1553522 Review #1553522 is a subjective opinion of poster.
Service
Google Customer Care
1.0
Details
Got an email from google play that my balance have been dormant for too long and I have until May 31st, 2019 to use it before they sent it to escheatment. It’s May 26, 2019 and I logged in to use my balance by renting a movie. I was surprised to see that my google play...
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Review
#1543706 Review #1543706 is a subjective opinion of poster.
Service
Google Customer Care

Contact Google Customer Service

Website:
www.google.com
Mailing Address:
1600 Amphitheatre Parkway
Mountain View, California 94043
USA
Phone:
(650) 253-0000
All Google Contacts

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Google reviews
1.0
Details
Got an email from google play that my balance have been dormant for too long and I have until May 31st, 2019 to use it before they sent it to escheatment. It’s May 26, 2019 and I logged in to use my balance by renting a movie. I was surprised to see that my google play...
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Review
#1543529 Review #1543529 is a subjective opinion of poster.
Service
Google Customer Care