Product: Google Cell Phone Clear all filters (8 of 8 reviews match)
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Google Update Pixel

1.0
Details
I have my google pixel phone set to update only over wifi. But No, they over ride that and it you accidentally touch the notification to update your phone...it will cost you up to 4 G of data!!! Complained to customer service. The supervisor was condescending and rude. Now I'm wondering why I left the iPhone. Looks like Google customer.
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Review
#1669408 Review #1669408 is a subjective opinion of poster.
Product
Google Cell Phone
Pros
  • Fast and easy for what i need
Cons
  • Lazy at solutions
  • Customer services
  • No technical support
Reason of review
Poor customer service
Loss
$50
Preferred solution
Pay for the data lost from this month as now I can't use my phone form the whole month
Tags
  • Nobody To Talk To
  • Google Phone Is Bad No Buy Them

Google in Bedminster, New Jersey - Charges to my check account

2.0
Details
There's charges to my checking I don't want this *** that I don't know how got on my account now I got over draft l ain't happy thinking of getting rid of Google
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Review
#1619753 Review #1619753 is a subjective opinion of poster.
Product
Google Cell Phone
Reason of review
Order processing issue
1.0
Details
I am awaiting my 3rd replacement phone after a 7 hour day of 5 ridiculous calls. This has been so surreal, I'm not sure I can explain it. The first replacement phone had a defective battery. The second replacement continued to freeze up and finally stopped allowing...
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Review
#1615790 Review #1615790 is a subjective opinion of poster.
Product
Google Cell Phone
Pros
  • Over night delivery
Cons
  • Bad quality refurbs
Reason of review
Poor customer service
Loss
$149
Tags
  • verizon cell phone insurance
  • Do Not Get This Insurance

Why suspended my YouTube channel

Why suspended my YouTube channel
Why suspended my YouTube channel
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Review
#1600957 Review #1600957 is a subjective opinion of poster.
Product
Google Cell Phone
Pros
  • Why suspended my youtube channel
Cons
  • Reopen my chenal
  • Reopen my channel
Reason of review
Damaged or defective
1.0
Details
I bought google pixel phone by paying full money of $749 around December of 2016. By November of 2018 the phone would not hold on to battery power and try to create ticket with Puls expecting a support guy will show up. Got the appointment postponed around 5 times and...
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Review
#1445956 Review #1445956 is a subjective opinion of poster.
Product
Google Cell Phone
Reason of review
Bad quality
Loss
$749
Preferred solution
I don't mind in exchange for latest google Pixel phone.

Google - Replacement USB C adapter to headphone jack

4.0
Details
Google - Replacement USB C adapter to headphone jack
It took Google over 30 minutes to assess and identify if I should get a replacement adapter for the pixel 2 because it didn't work. I have read and experienced so many issues with this phone without a headphone jack that I don't want to be on a tech support call for 30 minutes and send screenshots verifying emails and IMEI numbers is going to be worth it on purchasing the next phone from Google
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Review
#1301436 Review #1301436 is a subjective opinion of poster.
Product
Google Cell Phone
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
My Google Pixel phone will not charge. Its under 1 year warranty. After several attemps with google's outsourced overseas customer service I am fed up. They even refused to transfer me to a supervisor and told me their is no one in the United States in Customer service.
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1 comment
Anonymous
#1468908

Update: called the USA number for google then went through the system and was told I would be transferred to an agent that can assist, only to have the call disconnect on the transfer. I called again and was put through to the third party foreign support person who made me once again Re verify all my information and verify all the support fixes do not work.

Finally after desperately trying to pop the SIM card for the tiny number inside was I granted the golden ticket of a rma number for return. They gave me two options, to send me a phone but hold my cc until I returned the broken phone or send it back and then they will ship me a new phone. There is NO WAY I am going to have to deal with this company for a credit back if they charge my card, so option 2 was the option I chose. I will be sending back the phone tomorrow.

I will update this again if and when I receive my replacement phone.

It is completely absurd the way Google does business. I am not a fan nor will I buy any other products.

Review
#1239800 Review #1239800 is a subjective opinion of poster.
Product
Google Cell Phone
Reason of review
Warranty issue

Google Pixel Audio Alert Notifications and Ring Tones abruptly stop

4.6
Details
Google Pixel Audio Alert Notifications and Ring Tones abruptly stop
Seemingly out of nowhere - my brand new 2 day old Google Pixel just stopped all audio alert notifications and ring tones. After reboots, safe mode, setting checks and factory reset it just kept reverting back to what seemed like a complete silent mode. I was told 3rd party apps can cause this, but after the factory reset, with all data and apps wiped - it still occurred. Regardless, I don't want a phone that decides to quit notifying me when it wants to, nor want a phone whose main functionality is compromised from the installation of a 3rd party app. Stick with what you know and what is tried and true.
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Review
#1042347 Review #1042347 is a subjective opinion of poster.
Product
Google Cell Phone
Cons
  • Phone - google pixel because of the issue i experienced
Reason of review
Bad quality
Preferred solution
Nothing - just make better products
Tags
  • Pixel

Contact Google Customer Service

Mailing Address:
Google LLC
1600 Amphitheatre Parkway
Mountain View, California 94043
USA
Phone:
(650) 253-0000
All Google Contacts

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