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Contact Google Customer Service

Google Phone Numbers and Emails

Toll-Free Number:

  • (866) 246-6453
    Advertising Inquiries
Call customer service
Send Message

Headquarters:

  • (650) 253-0000

Google Emails:

General Info
Legal
Applicant and Candidate Privacy Policy, CCPA Inquiries, Privacy Inquiries
support@google.com
press@google.com
Press Inquiries
Is this your business?

How Do I Contact Google Customer Service?

Most Popular Number:

(866) 246-6453
Advertising Inquiries
Total calls: 295 869 Issues resolved: 9 954 Last call: May 13, 2025
author avatar
PissedConsumer Reporter

If you come across any problem with Google products, you may try to seek help from Google Customer Service. One of the fastest ways to communicate with their support team is via their telephone number. It is accessible only for Google Ads. If you have difficulties with your Google Ads account, you may call 1-866-246-6453 Monday through Friday from 9 am to 8 pm ET to talk to a customer care representative.

There is no dedicated Google support phone number 24/7 you can use to receive assistance on other company's products and services. To get hold of a live person, you should visit the Google support page and find the Google icon that is attributed to the issue you came across. Next, scroll to the bottom and click the “Contact us” checkbox. Describe the problem and choose the email, chat, or telephone support option. Available options may differ depending on the product you have problems with.

Google's live chat option is not accessible for all company products. But, if you need assistance with Google Play, AdSense, Ads, Fi, Nest, Store, Drive, and Shopping, you may try to reach out to the Customer Service team by online chat. You should go to Google Contacts, browse the company support page and choose the required service.

At the bottom of the page, you will see the Need help icon. If you click on it, you will have to complete three steps to launch the issue settlement process. You should state the issue description, and the available resources, and choose the online chat option. Then, you will get in touch with the Google Customer Service representative.

Since the Google Customer Service phone number is available only for Google Ads, you may try to reach out to the company via their social media. You may follow the company on Instagram, LinkedIn, Twitter, Facebook, and YouTube. However, it is not clear if company support promptly responds to social networking queries. Links to the company accounts can be found on the Google Contacts page.

Please note, that if you are a representative of the media, you can use the Google email that is press@google.com to send an official request.

The Google customer service number for general inquiries in the United States is (650) 253-0000. This is the main line for Google's corporate office, as the company does not typically offer a direct line for tech support or customer service issues. The company provides support through various online resources and communities for users looking for technical assistance. However, Google does provide a 24/7 service specifically for G Suite clients: (877) 355-5787. While immediate phone support may be limited, tech support is known for providing comprehensive online resources for troubleshooting.

Directly emailing Google support differs from the standard procedure for receiving customer service. The company does not publicly list a general support email address but offers extensive support through the Gmail help center and other online resources. For specific issues related to Google services, users are usually directed to navigate through the help centers, where they can find articles, FAQs, and forums addressing common problems. For personalized assistance, use the support email forms available through the help centers of various Google services. These forms allow you to describe your issue and submit it to the team.

To get a Google Voice number, go to the Google Voice website at voice.google.com. Sign in to your Google Voice account, review the Terms of Service and Privacy Policy, and click the Continue button. Search for available numbers, click “Select” next to the chosen number, and follow the provided instructions. Once set up, you can use your Google Voice number for calls, texts, and voicemails from your web browser or mobile devices.

Google offers 24/7 support for many of its products and services. You can access help through the Google Help Center, where you will find answers to common questions, troubleshooting guides, and contact options for further assistance.
If you need more specific help, such as with Google Workspace or Google Cloud, they also provide 24 hour Google support channels that are available around the clock.

To dispute a Google review, go to Google My Business and sign in with your account. Find the review you want to dispute, click on the three-dot menu next to it, select the Flag as Inappropriate option, and choose the reason why the review violates Google’s policies. After you submit the report, Google review support will consider it and take action if the review violates its policies.

There are several steps you need to follow to delete your Google Account. First, sign in to your Google Account and navigate to the Data and Privacy section from the left-hand menu. Next, scroll down to the More Options section and click “Delete Your Google Account.” Finally, follow the on-screen instructions to review what will be deleted, enter your password, and click the Delete Account button.

Google was created by Larry Page and Sergey Brin on September 4, 1998.

To change your Google password, sign in to your Google Account, find the Security option in the left-hand menu, and click the Password link under the “How you sign in to Google” sign. You might need to provide your current password to verify your identity. Enter and confirm your new password, and click the Change Password button to save changes.

Google Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Google Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Google is 8662466453. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 22% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Google may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Google Website:

Google Help Center:

Corporate Office Address:

Google LLC
1600 Amphitheatre Pkwy
Mountain View, California 94043
United States

Google Customer Service Reviews

1.7 / 5
Poor
Jeralyn Jcs
Frustrated
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Very irritated that could not speak to someone for help. Not on line but to someone like an account specialist to get immediate help and not days!

Lurene Qwh
Great

Excellent customer service , assurance , real nice individual , and more than ready to go the extra mile to help further !

Mischa Fik
No one returned my call
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Unresolved. I think Im being charge for other Helen Connollys.

One in Ireland, one in England And one in Australia in addition to me in USA. I have all ready purchased more storage and now you want me to pay more?? I have deleted years of messages. And I keep getting those other Helen connollys messages.

That how I know there are 4 Helen Connollys. When I signed up in 2004 I was told that I would be the only Helen.

Connolly , Helen t connolly and Helen f connolly What has change? If Im getting their messages, are they getting mine?

Issac L Scs
Need help
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It could have been better help so now I got to try to get ahold of you guys again an gonna start over

How Good is Google's Customer Service?

Haris Zdv
Haris Zdv
Feels Satisfied | May 12, 2025

I am appalled at the indifference to the urgency of the situation, there lack of supportive,knowledgeable and respectful agents oh yes I was hung up on I have added a *** to my review I sent it to the wrong email address. In the review I stated I was more than pissed off I am enraged at the pass me around , hang up on me . In the tiny print it states if charges accrued by transaction that you did not process that you would be held responsible any way. It also states if you close out your account you can not keep your g mail. Retaliation makes you think for sure . I had my Gmail addresses before I had my Gmail account.
These emails are in my IRS ,Social Security and other accounts that I will have to go in and request an update to my email addresses before I can move forward,
Help I don’t know where to go from here !

Read full quote
Shaelin Vvb
Shaelin Vvb
Feels Disappointed | May 12, 2025

Not it socks ain't telling you why

Read full quote
Ottie Rxx
Ottie Rxx
Feels Disappointed | May 12, 2025

Terrible.

Read full quote
John S Tkr
John S Tkr
Feels Disappointed | May 10, 2025

No one to help me at all just some stupid program that does nothing.

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Ulrich Wsd
Ulrich Wsd
Feels Disappointed | May 09, 2025

Not any help a hacker hacked my account now I can’t access it because they changed everything

Read full quote
Michael H Wli
Michael H Wli
Feels Disappointed | May 09, 2025

It’s been impossible to get to talk to a live agent I have tried for a few months now but impossible.

Read full quote

Summary of Google Customer Service Calls

370K TOTAL
CALLS
01:13 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google?

Account Question:

  • “Can't get in”
  • “My gamil password has been lost”
  • “Recovery my gmail account”

Request for Information Question:

  • “To step verification Gmail racvry”
  • “Help sending and receiving emails”
  • “How to change email address in mY Google account”

Payments and Charges Question:

  • “Payments”
  • “Fraud”
  • “Fraudulent activity”

Product/ Service Question:

  • “Storage space upgradation”
  • “Problem with sign in”
  • “My Google map is not working”

Return/ Replace Question:

  • “Need to change my phone number”
  • “They trying to change me”
  • “Needs to change google account”

Activation/ Cancellation Question:

  • “Cancel account with computer data processing”
  • “Cancel service”
  • “Cancel my email address”

Cards Question:

  • “It's about the Google play card”
  • “Bad cards not working correctly they say contact”
  • “Gift card won't load”

Refund Question:

  • “Need a refund for a subscription that I do not want”
  • “Refund”
  • “Refund accident purchase”

Website/ Application Question:

  • “My prime app is paid and can't get service on my televisions.”
  • “In app purchase with Google play balance”
  • “You are taking money from my cash app and I don't know why.”

Shipping and Delivery Question:

  • “Unable to get the help I'm seeking”
  • “Haven't received 6 digit verification code”
  • “Mails are not coming to gmail especially otp s”

Staff Question:

  • “Customer service”
  • “Talk to customer service”
  • “Google customer service”

Employment Question:

  • “I need a job in Uganda which pays me 400k a month”
  • “Having issues with applying to a job”
  • “W2's on drive that I can't access”

Other Question:

  • “Cant get into email”
  • “Not open gmail”
  • “Info”

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