Skip to content
Google

Google
Reviews and Complaints

www.google.com
What is your customer experience with Google?
Show reviews that mention
account phone email number gmail password phone number gmail account access recovery
Filter review
Sort by
Vashti B Art

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Florissant, Missouri

Can you fix my email

Google - Can you fix my email

Can you fix email , i need email for work please the email on phone you can fix? You can fix sad 555555****555556****666666****666666****66666

Loss:
$50
Pros:
  • Can fix my email

Preferred solution: Full refund

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Melissa f S
map-marker Mount Airy, North Carolina

It's been hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Account hacked; I can't access the linked email or photos.
  • Please help remove unauthorized access and recover my data.

Someone hacked my account. I need the person off my account, his name and his email address and phone number.

You can email me at [EMAIL_ADDRESS]. I can't get into that email, and I've lost my photos too. I need this back; he won't give it back. You see the proof.

What can you do?

I've had this for a long time, and my bills reminder comes to it: [EMAIL_ADDRESS]. Please help me get back to me.

Preferred solution: Help getting my email address drpeppergirl48@***.com back

User's recommendation: Help me get my Gmail account back please

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Nathan S Vxn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Leandro, California

Someone has control over my email account

I dont have any control someone has a family link connected to my account I need help getting access to my email [EMAIL_ADDRESS].

com

Preferred solution: My email back seastrunk1143@***.com

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Angel D Vqk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Unauthorized charges

Nothing I dont have nothing to say to a machine. I need to talk with an agent ???zzzzz???zzzzz???ZZZZZ

User's recommendation: Nothing

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Therese M Pcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reviving a message about getting more GB

Google - Reviving a message about getting more GB

I need to get rid of this message. I have been bothered by this for over half a year. I even went out and purchased a new phone.

Preferred solution: I want to read my emails without a threat over my head

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Dawn M Hof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trafford, Alabama

Someone keeps trying to add my old accounts to my new device

Google - Someone keeps trying to add my old accounts to my new device

Someone stole my old device and is trying to take control of my new device by asking the old accounts to the new accounts. Can you please check into this situation?

Thank you.

Also, I have changed carriers, so how are you allowing this to go on? Considering you're not supposed to allow others to access any of our accounts.

Cons:
  • Anyone can access our accounts

Preferred solution: This situation resolved

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Dezmond C Iyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lithonia, Georgia

Hi my name is [PERSON_NAME] [PERSON_NAME]...

AI Highlights
  • Accounts and world coins have been hacked.
  • They want to know who is doing it and will show two papers in southeast Georgia.
Google - Hi my name is [PERSON_NAME] [PERSON_NAME]...
Google - Hi my name is [PERSON_NAME] [PERSON_NAME]... - Image 2
Google - Hi my name is [PERSON_NAME] [PERSON_NAME]... - Image 3
Google - Hi my name is [PERSON_NAME] [PERSON_NAME]... - Image 4

Hi my name is [PERSON_NAME] [PERSON_NAME] Im part owner of google the kernel. Browser my lines my old account my world coins all hacked for some time we seen the lil lot skin dude .in [GEOGRAPHIC_DATA] ga with work coins.

Each num each account Ive had has been hacked on purpose. Can u see who doing it I turn in tow pieces of paper showing everything im on [PHONE_NUMBER]

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

David S Xxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Google - Review in Media category from Littleton, New Hampshire

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Verified 2018; suspended 2024 after adding words.
  • Provided licenses and branding proof; seeks verification for Celtic Home Improvement accounts.

I had my company Celtic Home Improvement and property management/ maintenance company verified in 2018 and in 2024 ish they suspended me because i added a few words at the end of Celtic Home Improvement and property management at the time and I added remodeling contractors which i didn't know that you couldn't do that and that triggered the algorithm to red flag me and suspend me and since then it's been a living *** trying to get fully verified again and just 4 days ago I was verified and i had moved about 6 months ago and I was trying to get them to verify my new address anyway i clicked the on button showing my address and it red flagged me when I hit the button showing my address and the algorithm didn't recognize it and now I'm still on Google but I can't edit anything on my platform profile account that will feed into my account until I get verified again and I've already been through this BS over a dozen times with Google Support team and I've sent them all my contractors licenses by the state of Massachusetts and the town of Nahant Massachusetts where I'm conducting business from also my vehicles that are lettered with my company name on them, my company shirts, hats, jobsite signs ,business cards and etc.

I've sent them all kinds of proof that I'm a legit business person who I am. I'm getting ready to have my attorney Steven Goldwyn start a civil suit against Sundar Pichar and Larry Page and Sergey Brin and all the stock holders for 25 million dollars for lose revenue. There are so many people who are on Google search maps and they are not legit but Google search maps verified them.

I'm sicken do to this matter.

I've also had two other companies that were on Google search maps Celtic masonry and tile company and Celtic Home Improvement and remodeling contractors and they were verified for a long time. Verify my accounts Celtic Home Improvement and property management/ maintenance company and Celtic Home Improvement and remodeling contractors

Loss:
$5

Preferred solution: Turn on Celtic Home Improvement and property management/ maintenance company Celtic masonry and tile company Celtic Home Improvement and remodeling contractors

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

James G Ncb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Debt card issue

AI Highlights
  • Scammed for $200 in DoorDash gift cards sent to email; never ordered or opened.
  • PayPal shows $0 balance; says contact Google; requests refund to VISA.
Google - Debt card issue

I was scammed through Google, for $200 in Door Dash gift cards. They were sent Digitally to my email account, I NEVERED ORDERED OR "OPENED THEM".

I Called Paypal, they told me the cards had a $0.00 balance, and that i must contact "GOOGLE". Please " REFUND" to my VISA Account.

I Have attached my document. Thank you.

[PERSON_NAME]

Email: [EMAIL_ADDRESS]

May 13, 2026

Loss:
$200

Preferred solution: Full refund

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

LeonaLillian A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Accra, Greater Accra Region

I did not subscribe for Google...

I did not subscribe for Google...

I did not subscribe for Google Workspace. A charge has just been made on my account. Can you please refund this immediately!

Loss:
$449

Preferred solution: My Money, guys

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Christopher C Plu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, New York

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • PayMe Claim Your Money is flagged as fraudulent.
  • I want a refund or credit; Apple should protect users.

Why would you support an app that's been flagged on Google at the top of the page and let them continue scamming money from people? I just wanted a refund or some kind of credit; it shouldn't be the purchaser's responsibility to play detective on here. I was willing to accept a gift card or something of equal value. I also shouldn't have to call the app's company; Apple should have highly paid security to do this for people that they could possibly scam again. Not everyone's as knowledgeable as I am, and I would think Apple would want to make a good name for themselves because I am highly unsatisfied right now.

From Google Search, an app from Apple App Store

App Store

PayMe - Claim Your Money

4.8 (35K)

This is a fraudulent company. They will take your money regardless if they say they have canceled the transaction, and it even shows on my Apple subscriptions. How many people are they going to allow this to happen to?

Loss:
$54
Cons:
  • Better than apple

Preferred solution: Full refund

User's recommendation: My Cash App was over drawn when it was suppose to be a $1.00 something fee Apple Card used Cash App I’m being denied by Apple and found that it’s possibly coming from google and you have the same app. I’m kind furiated trying to figure this all out to track my money

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Resolved
Yoko S Uzi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Somebody from you guys company so all my money off my card they made 14 different transactions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google - Somebody from you guys company so all my money off my card they made 14...

Somebody from your company stole all my money off my card. They made 14 different transactions thats with my card when I called the company.

Loss:
$21

Preferred solution: Full refund

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Susan S Uxj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manheim, Pennsylvania

Google takes actions without communication

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Profile suspended without explanation.
  • There were five suspensions and four appeals.
  • No Google contact; not visible in Google or Alexis searches.
Google takes actions without communication

My business profile was suspended without explanation. I appealed it immediately.

I won, but another unexplained suspension happened. A total of five back-to-back suspensions with four appeals have happened. There is no communication with Google. My business profile is gone, along with the hard-earned reviews.

My business isn't showing up on Google searches or with [PERSON_NAME], even though we paid extra to appear on navigational searches. Google has no way for the business to contact them. No phone number. No email.

No live chat.

Nothing. Google has no customer service.

Loss:
$5000
Pros:
  • Everyone uses google search
Cons:
  • No customer service

User's recommendation: Class Action Lawsuit

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Ronald J Mws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coeur D Alene, Idaho

So my account is linked with everything...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Account linked to Hotmail, Xbox, Coinbase, Epic Games, Steam; IRS login fails.
  • Two-factor verification goes to a phone I no longer own.
Google - So my account is linked with everything...

So my account is linked with everything: my Hotmail for my Xbox account, my Coinbase, my Epic Games, my Steam, and now I find out I can't even log in to my IRS account. I have left several messages and now I'm getting a little bit pissed off.

I was upset before and now I am furious. This has the utmost terrible customer service support. No one has gotten back to me, and I made a new account just so I could receive emails. The two-step verification is a piece of work for sure, and I have to use a verification code for the account.

I can't even verify the phone number I used for the account, which is no longer in my possession. Now I cannot get a check that was owed from years ago. What is the deal with Google, and why are they not helping? There is a help center in every case, then one for my old account, and I have everything linked to the account.

If I don't get a reply soon to my alt account, I will be forced to do the unthinkable.

The next message will not be pretty if I have to wait longer than I feel is reasonable. Hope you have a great day; hope to hear from you soon.

Loss:
$30000
Pros:
  • Its simplicity
Cons:
  • Moronic eason to get into the account
  • 2 step verification codes

Preferred solution: I would like an easier interface for the people that use this to get their email back along with me a proper support system and email back

User's recommendation: If anything if I get the account back I would say make an account that doesn’t have two step verification set up so it could be the main hub take those settings off until they make the use better and more user friendly I understand the reason but it is so unhelpful for the ones that are looking to get their account back that they lost I know that I am not the only one

View full review
1 comment
Jonta Acq

form.responsly.com/f/JyBJLByY

Louis L Qmz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Cancel program

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • I reported suspicious email activity; David helped.
  • He recommended an app and would finish later.
  • I was charged and my invoice was denied; I canceled.
Google - Cancel program

April 24, 2026 I called customer service for some suspicious activity going on with my email account. As [PERSON_NAME] was helping me out, I asked him what app he recommended for safety reasons, and he answered that he had one in mind, but just as he finished what he was doing, he would help me.

He then helped me with an app, and as I was using it, I realized it was a free year subscription because it had no total dollar amount at the bottom of the invoice. I thanked him, and that was it. I then received an email charging me for the year's subscription. I decided to send a copy of my invoice as evidence of the subscription I was given, and for some reason, I was denied my request, so I canceled my subscription and still was denied.

This upset me because I have a budget of low income due to my disability income. To me, Google was taking food out of the mouth of my son.

Loss:
$64
Pros:
  • Fast service
Cons:
  • No comment

User's recommendation: My recommendation is that everyone should be on the same page and honor whatever it's own invoice.

View full review
2 comments
Jonta Acq

form.responsly.com/f/JyBJLByY

Robert M Wrf

All phone carriers needs to have better protection for there costumers. Or no more phone we be having glasses

View more comments (1)