Resolved
Nusrat U

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Resolved: No add my location number and I buy this shop(خياط فخامة ادم للخياطة الرجالية )

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Google - No add my location number and I buy this shop(خياط فخامة ادم للخياطة الرجالية )
Google - No add my location number and I buy this shop(خياط فخامة ادم للخياطة الرجالية ) - Image 2
Google - No add my location number and I buy this shop(خياط فخامة ادم للخياطة الرجالية ) - Image 3
Google - No add my location number and I buy this shop(خياط فخامة ادم للخياطة الرجالية ) - Image 4
Updated by user Feb 04, 2024

Company fixed the issue and I have been provided with product replacement.

Original review Feb 04, 2024
I want change my location number and add my mail me now onweri buy this shop (خياط فخامة ادم للخياطة الرجالية ))Riyadh ksa 050389****
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Preferred solution: I want my mail and add number

Resolved
Simire F

Resolved: Why yaa took my money

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Google - Why yaa took my money
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Updated by user Apr 09, 2024

Company fixed the issue and I have been provided with full refund.

Original review Apr 09, 2024
Why yaa took my money and I dont know the reason I want to know why because that was my graduation money
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Loss:
$80

Preferred solution: Full refund

Anonymous

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Verified Buyer
| map-marker Wichita, Kansas

Because you figure a multi.Billionaire could definitely pay back $65.It's on the card still and they're the ones that locked it out and I can't even get my money back but yet he's got billions so yeah

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Google - Because you figure a multi.Billionaire could definitely pay back $65.It's on the card...
Google - Because you figure a multi.Billionaire could definitely pay back $65.It's on the... - Image 2
Google - Because you figure a multi.Billionaire could definitely pay back $65.It's on the... - Image 3
I bought a Google Play gift card for $65 and I've been fighting with him for 3 days now.Just to reimburse my money.The card has the money on it, but you can't get the money off of it.Because they don't lock the d*** thing out.Yeah, I'm p*****A pissed off consumer you damn right Is there a somebody else besides google go to them
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User's recommendation: Run run very fast. Do not go towards the light of Google.

LINDA F Bxf

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Googlevplay game Panda Fortune

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Googlevplay game Panda Fortune
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I have played Panda Fortune for months. A total. Of 1000 dollars on panda fortune . I submitted a payout request to them through CashAppCard. Then they wanted ads,tap up, and lucky wins. Completed. Still no record and no response. More tasks, by now I have played to $10k. REQUESTED ANOTHER $10k,through the game and their support. Still none. Fraud at best. Reporting to you, attorney General, and FCC. Please remove them.
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Loss:
$11000
Pros:
  • Easy access and easy to navigate
Cons:
  • N9 carry through on consumer protection

Preferred solution: Remove game and hold developer for presentment of fraudulent game

User's recommendation: Do not play or download Panda Fortune

Scott W Kfs

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Verified Buyer

Gift card

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Google - Gift card
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I purchased a $50 gift card and when I tried to redeem it it said need more information. I provided it and have yet to get a response. Google customer support is terrible. I have spent a lot of money with Google play and I don't deserve this terrible service
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Loss:
$50

Preferred solution: Deliver product or service ordered

Benjamin tennyson

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| map-marker Lexington, South Carolina

Verifying my account

Google - Verifying my account
Google - Verifying my account - Image 2
I sent the request for my account to be unlock for me that Is the picture for my that is the picture for my YouTube account and that the proof of ownership that all I have
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Timothy N Dbh

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Verified Reviewer

Broken phone

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Google - Broken phone
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I'm having trouble getting all of my text messages.. to transfer the all of my personal messages from one phone to another phone is a bunch of craziness. My old phone was a pixel. My new phone is a Samsung, so should not have to pay 1 dollar for me to get all my information transferred over from. Old to new phone ? I need all my information transfer asap . Verizon people told me I need the code #.. I don't have a credit card or any money on my debit card at the time to pay..
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Loss:
$143
Pros:
  • Good searching
Cons:
  • Cant recover account

Preferred solution: Transferred from old pixel to my new phone the Samsung phone. I want all my information off my old phone to the new one . Text messages, email , ebay everything complete

User's recommendation: Not good

Adelina C Buf

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Verified Reviewer

Need to speak with a customer service rep

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Google - Need to speak with a customer service rep
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Original review Feb 24, 2024

I have recently made an online store,I am working every day on it,I try to make everything correct,transparent,I have made improvements on my site(design,address,contact info,phone numbers,e-mail, Facebook and Instagram page,all the required policies: shipping,refund,privacy,terms and conditions), I do the dropshipping business model,I work with 2 teams that we are in touch in all time.

I am very upset,frustrated,and tired with the Google customer service.

Not only they don't accept my website and my products, but they are not specific about them.They always tell me the same reason:"violation policy" or "misrepresentation".But they are not specific about what they want on my website,what they don't like,what is wrong exactly.

So,just general rules,they send me 1000 times to read their policies and good practices, but this doesn't help me.I want to know what is the problem.In black on white.

They are so lazy or fed up with their job,to give a PERSONALIZED ANSWER.

They just throw you an e-mail with the same answer,go and read the policies.

Ok,I have read them.

People need personalized answers to their problems.

They could call me and talk to me.

We are wasting a lot of time for nothing.

Instead of helping you,they throw stones in your way.

I requested a manual review 2 times,all I get is an automatically e-mail with the same answer.

Is really frustrating and tiring working with Google customer service.

Do you think people can improve by receiveing a general automatic e-mail which always says the same things?

Things that are not related to my site,they are just general rules,copy and paste.

WHICH POLICY DID I VIOLATE?! BE SPECIFIC!

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Pros:
  • Business or products displayed for free on channels of google
Cons:
  • Terrible and disgusting
  • Lazy customer service

Preferred solution: Personalized answers(e-mails or calls) about what they don't like about my site.

User's recommendation: I have seen other people dissatisfied with the customer service and reviews of Google,I can only feel pitty and sorry for them and for me,because,in the past years,nothing changed about this.Their customer service is tired,lazy and fed up with their job.

Christine D Bbj

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Verified Reviewer

Im blocked I'm in the all stars and I cannot move forward I can't seem to add my credit card so I can't buy extras to move forward everyone is passing me up

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Google - Im blocked I'm in the all stars and I cannot move forward I can't seem to add my credit...
I've already sent you several messages and I hear back from no one! I'm in the all stars and I cannot add my credit card it's declining every I'm try to buy. So, I'm falling behind. No one from Google fixed my problem I'm a frustrated candy crush user.
View full review
Loss:
$5000

Preferred solution: Help!!!

User's recommendation: Don't bother trying to get help from Google to fix a problem

Jahdan B

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| map-marker Pittsburgh, Pennsylvania

My Gmail was hacked

Someone has logged into my gmail account and I have lots of important info on that gmail,the person that has hacked my account lives in San Francisco,ca that all I know about the person. Also I was trying to go to account recovery and it was unless it didnt really help me at all,all I know is that my number is still on that account and I was trying to recover my account from that but it sends a gmail To the gmail that got hacked so if you guys could Help me it would be very appreciated.
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Lucinda M Mxd

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Verified Reviewer

Refund

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Google - Refund
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They money that I didn't authorize from March 29 thru February 2no and I can't talk to no one and it won't let me enter rhe date i trying to get refuned
View full review
Loss:
$40
Pros:
  • I use it everyday
Cons:
  • Not good service

Preferred solution: Full refund

Sareen D Yao

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Verified Reviewer

Stop blocking my access to gmail Gmail is free service

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Google - Stop blocking my access to gmail Gmail is free service
Google email page after signing in to my Gmail is asking to pay money to see my emails. It says I have to delete all my important emails and attachments or pay for additional storage in order to read them. That's absurd! Gmail is a free service. Email is virtual not physical memory so why do I need additional memory storage? I don't! I believe it's a scam. Google I am a dissatisfied user of Gmail and want this corrected immediately. Remove whatever is blocking my access so that I can use my email as I normally use it.
View full review
Pros:
  • Free email service
Cons:
  • Faulty recovery process getting locked out of email

Preferred solution: Full access to my email

User's recommendation: Beware of scams and report unusual activity including requests for money for free services such as gmail

Melvin D Gro

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Verified Reviewer
| map-marker Seattle, Washington

My Account a

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Google - My Account a
I need to talk to a human representative you *** What the *** ever have fun with my account what the *** is the deal with not talking with a real human I just want to talk with a real human being not a f*****f*****you know what you doing you guys can kiss my f*****just give me my f*****just give me my *** back and quit playing Mary had a little lamb little lamb little lamb Mary had a little lamb her nuts for his white as snow and a hundred
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User's recommendation: don't get *** by a robot

Jaime P Ujb

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Verified Reviewer

Refund $14.99

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Google - Refund $14.99
Unauthorized transaction of $14.99 was charged on my card ending in 0255. I did not have this payment method added for Google subscriptions. Sorry for the inconvenience but I would like for a refund asap. Thanks card ending in 0255
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Loss:
$15

Preferred solution: Full refund

Mandy M Spo

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Verified Reviewer

Multiple charges

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Google - Multiple charges
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they have not resolved the issue of charging over $200 to my bank account. Because they go under the email which is linked to my credit card however the fraudulent charges were done to my debit card. And since there is no real person to talk to I can not get this resolved. The pictures I have included does not reflect all the charges. There were some scattered in my acct but these are the ones that were back to back
View full review
Loss:
$250
Cons:
  • No customer service
  • Fraud charges

Preferred solution: Full refund

User's recommendation: DO NOT TRUST GOOGLE WITH ANY BANK/CREDIT ACCT