Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

This is the first time I used Google express. I ordered a telescope which came with an additional observers kit.

The order only arrived with telescope which works fine, but the observers kit was missing. I called Google who told me they cannot help, and asked me to return the telescope, which I had worked hard to assemble. I told them that I just want them to complete my order and send me the kit. To which they deferred me to Aldorama camera which is the primary vendor.

I called aldorama and they cannot help!

they say they cannot pull the order with google order number.

Its a mess and they do not take ownership. When I called they told me we are just a platform!!!

Reason of review: Order processing issue.

Monetary Loss: $150.

Preferred solution: Deliver product or service ordered.

I didn't like: Refused to fill my order giving a run around.

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